You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Since my IOS 16.3.1 update last night my iPhone 12 Pro keeps just shutting down and restarting on its own. 5 times today already. When im on phone calls, or just not doing anything. Can anyone help please?
iPhone 12 Pro
Howdy! This could be a battery issue. Could you open Settings, scroll down to Battery, then click Battery Health and tell me what the percentage is? If it's below 80, you'll need to get it replaced. Failing batteries can cause unexpected restarts and shutdowns.
Howdy! This could be a battery issue. Could you open Settings, scroll down to Battery, then click Battery Health and tell me what the percentage is? If it's below 80, you'll need to get it replaced. Failing batteries can cause unexpected restarts and shutdowns.
Hmm have you tried force restarting it?
Information on how to do that can be found here:
Force restart iPhone - Apple Support
If that doesn't work, I would take it to an Apple Store/Repair location to get it checked out.
I’m having the same issue since the update as well. 😩
Hi Owen,
Thanks for your reply.
Its 89%.
The phone was perfect until Thursday. I updated to the latest software and now it restarts on its own - about 20 times yesterday!
Same here!
IOS 16.3.1 update - iPhone keeps just shutting down.
