Cant redeem the free 6 month apple music free trail from airpods

same here. this is really sad

Hi Guys,

I think I figured it out how to claim. You just need to contact apple support via chat and explain to them you didn't got any 6 months free apple music. I just provided them the details then they verified it and gave me a Redeem Code for Apple Music. I purchased mine Today 23 September 2024.

sharanbalaji wrote:

Can’t redeem 6 months free Apple Music trail for my AirPods Pro

And... What happens when you try the link provided?

If you previously used a free trial or had the subscription before, you may not be eligible if the offer is for new customers.

There will be no charge as long as you cancel the free trial at least 24 hours before the trial period ends. I suggest setting a reminder so you do not forget to avoid any charge. Also the free trial is only for users who have not used Apple Music before, either with a subscription or another free trial. If you have used it before, you will not be eligible to redeem the free trial offer.

I have the same issue, and recently got in touch with Apple Support and unfortunately all I received was the same answer repeated: Did standard checks, your product is not on the list for eligible promotions.

This makes zero sense as I purchased 2 months ago the Airpods 2nd Generation which is clearly indicated as all products with this model are eligible for this promotion in Apple's OWN website...

IT's ridiculous that even Apple support is not able to support on this. And even though I have asked several times why the product is not eligible, all I got as an answer was "Because your product is not on the list". What list??? And why not????

Really unpleasant experience. Sorry for everyone that's going through the same issue.

I bought the Pro Gen 2 and the promo just doesn’t appear.

It asks to have the phone with updated IOS. My phone is old (7) but it has the most updated possible.

The promo doesn’t appear for me. Very disappointed.

Hello. I encountered the same problem, i also claimed the free 3 months apple music when you purchased a new iphone. I also recently bought a Pro gen 2. I just contacted the apple support and explained to them what happened, and I showed them the comment of devinboy88 posted in this discussion. And they honored it and gave me 6 months free apple music.

That is a testament to the great customer service that Apple has provided you. It does not change the fact that the promos are specific to new subscribers and those that had previously used a free trial are simply not eligible. Other users are likely to not have the same outcome as each is taken on a case by case basis. There is no workaround to use multiple free trials, but as always you should contact Apple directly as you did for any concerns. Sometimes they will offer a compassionate resolution, but it should never be expected. We see the same thing for app refunds made in the App Store.

Enjoy Apple Music and good job Apple!

Predatorlms wrote:

I tried same but they didn’t provided apple music premium, don’t know why.

You have already used a Music free trial, so you are not eligible for another offer.

It is the same as the refunds for apps/subscriptions, Even though all transactions in the App Store are final, in some cases Apple may offer a compassionate refund on a case by case basis, but it should never be expected. It does not mean everyone will be granted a refund when they make a request.

Just because someone else may have been able to use the trial even though they were not eligible, does not mean it is true for everyone. The policy is the same, that the promo is available to new subscribers only. In some cases, Apple may assist on a case by case basis, but it should never be expected.

HunterXThor wrote:

I get a new iPhone 16 Pro. I need Know Apple Music six subscription free.

Current offer from Apple is for New Customers to get 3 months free.

https://offers.applemusic.apple/new-device-offer

When it says New Customers, that means if you have used a free trial to Apple Music before, then you are not eligible. If you saw a different offer, then you will need to check its details.

i recently buy new airpod pro but can’t getting free subscription form Apple Music please do something

02 6 month apple music free trail from airpods

Hi, i wonder how can i redeem the 6 months since i redeem the free 1 month already. I didn't know that there’s a 6 months for 2nd gen airpods pro. Any workaround?

Just bought Apple Watch and MacBook recently

bion240 wrote:

I can get the six months for free. I don’t know.

Here you go:

https://offers.applemusic.apple/six-month-offer