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Trial Promotions not activated from new iPad purchase

I purchased an ipad pro from best buy and the promotional 3months of Apple TV, Music, Health did appear on my iphone (using the same apple ID). I clicked though to accept the offer, but nothing got activated. This was done yesterday 3/27


[Re-Titled by Moderator]

iPad Pro (6th generation)

Posted on Mar 28, 2023 2:03 PM

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Question marked as Top-ranking reply

Posted on Mar 28, 2023 2:16 PM

Start here:

If you can't redeem your promotion for an Apple subscription - Apple Support


If you’re unable to activate your offer, you’ll need to seek help directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

1 reply
Question marked as Top-ranking reply

Mar 28, 2023 2:16 PM in response to TAP44

Start here:

If you can't redeem your promotion for an Apple subscription - Apple Support


If you’re unable to activate your offer, you’ll need to seek help directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

Trial Promotions not activated from new iPad purchase

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