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Cannot airprint from iPad (can from iphone)

I just installed an HP ENVY 6075 which supports airprint and the airprint is "on". I CAN print from my iphone.


I had no trouble printing from the ipad to an HP ENVY 4700 in the past.


When I try to print from my iPad now, the printer name shows but stalls on "gathering printer information". The few times it has gathered the information and I tell it to print, the info does not go to the printer.


I have checked the iPad print center and there is nothing in the queue. I have rebooted the printer, router, and iPad multiple times. Again, having no trouble at all from the iphone.


Any solutions besides clear the print center?


Thanks.

iPad (5th generation)

Posted on Mar 31, 2023 12:11 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 31, 2023 12:33 PM

You may have already tried some of the following - but to ensure that nothing is missed…


If your printer supports AirPrint - and is set-up correctly - should you continue to experience difficulties your WiFi Router may be unexpectedly failing to pass Apple Bonjour traffic on you local network - or your WiFi Router or Network Switch may be blocking this (or other) device discovery protocol(s).


Ensure that your wired and wireless network segments are part of the same IP-subnet, are not defined as separate VLANs - or that one or other are defined as “guest” networks, or placed in a DMZ. You may find that your router has a setting that limits/restricts broadcast and network discovery traffic; by example, if your Router has an IGMP Snooping setting, try toggling this or similar settings. Your Router WiFi settings may also have privacy settings that isolate WiFi clients from each other; if present, ensure these settings are disabled.


The Apple Bonjour protocol uses mDNS (Multicast DNS) UDP port 5353.


You may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Upstream wired Network Switch(es)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices


Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint/Airplay. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support



If your printer is not compatible with AirPrint, there are alternatives…


Some printer manufacturers have a suitable companion App that provides Print capabilities for mobile devices, often using a web-based print service. Others can print directly if the App supports other network printing protocols. By example, some HP Printers use the HP Smart App - available in the App Store:

https://apps.apple.com/app/hp-smart/id469284907



3 replies
Question marked as Top-ranking reply

Mar 31, 2023 12:33 PM in response to cg21734

You may have already tried some of the following - but to ensure that nothing is missed…


If your printer supports AirPrint - and is set-up correctly - should you continue to experience difficulties your WiFi Router may be unexpectedly failing to pass Apple Bonjour traffic on you local network - or your WiFi Router or Network Switch may be blocking this (or other) device discovery protocol(s).


Ensure that your wired and wireless network segments are part of the same IP-subnet, are not defined as separate VLANs - or that one or other are defined as “guest” networks, or placed in a DMZ. You may find that your router has a setting that limits/restricts broadcast and network discovery traffic; by example, if your Router has an IGMP Snooping setting, try toggling this or similar settings. Your Router WiFi settings may also have privacy settings that isolate WiFi clients from each other; if present, ensure these settings are disabled.


The Apple Bonjour protocol uses mDNS (Multicast DNS) UDP port 5353.


You may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Upstream wired Network Switch(es)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices


Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint/Airplay. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support



If your printer is not compatible with AirPrint, there are alternatives…


Some printer manufacturers have a suitable companion App that provides Print capabilities for mobile devices, often using a web-based print service. Others can print directly if the App supports other network printing protocols. By example, some HP Printers use the HP Smart App - available in the App Store:

https://apps.apple.com/app/hp-smart/id469284907



Cannot airprint from iPad (can from iphone)

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