You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
📰 Newsroom Update
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
I'm getting very long load times for screens in Apple Music on my PC running Windows 10. Sometimes they don't load at all. This started after the latest iTunes update (12.12.8.2). Is anyone else having this problem on their PC?
Windows, Windows 10
It appears to be an issue with iCloud For Windows. I cannot log in. It times out with an error after about the same time (2-3 minutes) that it takes to refresh a screen in Apple Music. Again this is working fine on my Macs.
Having the same issue. Spent more than 3 hours over two days with Apple Support who could not find any issues. Has anything improved? I still have significant delays with Apple Music and iTunes no longer seems to connect at all to the iTunes store. (I uninstalled the last Windows update just in case. Problems with Apple Music access started on April 20 for me. Prior to that I had no issues of which I was aware.)
Thx for responding. AM is still slow enough to make a snail frantic with impatience. In a possibly related issue, I cannot log in to iCloud for Windows. It times out with an error message after i put in pw and auth code. The Store, Radio and Account front ends come up normally but are slow after that. Apple Music is the worst. I timed with a stopwatch from click to load. The FASTEST time was over 5 minutes. There is a shorter delay when I click a song to play, and a similar delay before the next song plays.
I'm curious as to what Apple Support had you try. If you don't mind could you list what they had you try? Did they have a main suspect? Thanks.
Mine was running slow only after I paid for an Apple Music subscription. It seems iTunes wants to use my Wi-Fi adapter even when the computer is on an Ethernet connection.
This might be the Sharing option using Bonjour.exe for which I am getting errors in the Event Viewer like the one shown below.
Currently, I have disabled my Wi-Fi adapter and things have picked up quite a bit.
Local Hostname Light.local already in use; will try Light-2.local instead
Windows 11 Desktop
My previous response regarding Bonjour helped some but problem returned.
I discovered I could do and soft reset on my Router, which required re-entering the networks. After that, iTunes worked normally, for a while.
I also discovered, I could create a guest network on my router and that worked.
I do believe it is related to the Router or at least the internet access. Currently, I am running with IPv6 disabled since it seems to cause problems. I was getting constant reconnects on the IPv6 TCP connections.
If you don't have a good and stable internet connection, you will see problems like we are both seeing.
I found a workaround for Windows. This will leave IPv6 available but remove the priority Windows gives it. It is a Registry change for Advanced Users, as the link implies.
Go to the site below and follow the instructions for giving IPv4 preference over IPv6.
Configure IPv6 for advanced users - Windows Server | Microsoft Learn
If you follow the instructions, I suggest you make note of the process so you can reverse it in the future, if that becomes necessary.
I can now confirm the IPv6 option is causing the problems with iTunes.
It is too bad no one seems to be seeing this info. Maybe Apple could let folks know.
Also, Apple Music works fine on my 2 Macs, so it's definitely a Windows issue.
It’s extremely slow and freezes
I turned off IPv6 connection sharing on my router, and Apple Music is responding normally so far. So thank you Saltgrass!
Thanks for the feedback. I submitted feedback to Apple Music today, maybe they will get this worked out so we can go back to normal operations.
Apple Music very slow on W10 PC
