You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple.com charges from subscription

Hello!

I have an issue. I don’t have active subscriptions but I was charged by Apple.com multiple times. I have canceled all my subscriptions and still getting charged. What can I do? I don’t know which app is charging me. Could somebody help, please?

iPhone 13 Pro, iOS 16

Posted on Apr 10, 2023 3:16 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2023 4:31 PM

This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. Apple has a support article about charges — see each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help. See: If you see 'apple.com/bill' on your billing statement - Apple Support

or go to Subscriptions and Billing - Official Apple Support


If the only indication of the charges is from an email, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See information in the Apple articles Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


1 reply
Question marked as Top-ranking reply

Apr 10, 2023 4:31 PM in response to balzhan228

This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. Apple has a support article about charges — see each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help. See: If you see 'apple.com/bill' on your billing statement - Apple Support

or go to Subscriptions and Billing - Official Apple Support


If the only indication of the charges is from an email, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See information in the Apple articles Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


Apple.com charges from subscription

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.