You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Software update

Please I am trying to update my phone to the latest iOS but it seems not to be working. Please what can I do?

Posted on Apr 13, 2023 1:43 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 13, 2023 1:46 PM

Nancy594 wrote:

Please I am trying to update my phone to the latest iOS but it seems not to be working. Please what can I do?


What is the issue or error you are encountering?


That “seems not to be working” covers a whole lot of possibilities.


Generally…


iPhone 8 and newer can be updated to iOS 16.


iPhone 6s and iPhone 7 can be updated to iOS 15.


iPhone 6 and earlier can be updated to iOS 12, or earlier.


Remove any add-on VPN, free up sufficient storage, remove any beta profile, force-restart, connect to Wi-Fi, and update.


Links…


Update iOS on iPhone - Apple Support


How to uninstall iOS or iPadOS beta software - Apple Support


Force restart iPhone - Apple Support


If the update fails, use a Mac or Windows PC to update.

1 reply
Question marked as Top-ranking reply

Apr 13, 2023 1:46 PM in response to Nancy594

Nancy594 wrote:

Please I am trying to update my phone to the latest iOS but it seems not to be working. Please what can I do?


What is the issue or error you are encountering?


That “seems not to be working” covers a whole lot of possibilities.


Generally…


iPhone 8 and newer can be updated to iOS 16.


iPhone 6s and iPhone 7 can be updated to iOS 15.


iPhone 6 and earlier can be updated to iOS 12, or earlier.


Remove any add-on VPN, free up sufficient storage, remove any beta profile, force-restart, connect to Wi-Fi, and update.


Links…


Update iOS on iPhone - Apple Support


How to uninstall iOS or iPadOS beta software - Apple Support


Force restart iPhone - Apple Support


If the update fails, use a Mac or Windows PC to update.

Software update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.