You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unlocked

Hi,I call to T mobile for unlock the phon and they told me apple can unlock the phone and we are just verified it.now what I should be do?

iPhone 13 Pro Max, iOS 16

Posted on Apr 26, 2023 5:36 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 26, 2023 5:39 PM

T-Mobile lied to you which they are notorious for doing. Apple cannot unlock the phone, only the carrier it is locked to can unlock it.

Call T-Mobile back and escalate the call to a higher tech to see if they will unlock it, but don't expect miracles. You may be stuck with a T-Mobile phone.

2 replies

Unlocked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.