My iphone13 screen is frozen and will not let me do anything. How do I get it to turn off?

Patatwelve Said:

"My iphone13 screen is frozen and will not let me do anything. How do I get it to turn off?"

-------

Troubleshooting a Frozen iPhone:

A. Start with a Force Restart:

Go Here: Force Restart iPhone - Apple Support

B. Try the Tips at these Apple Support Links:

• If your iPhone is Stuck on the Apple Logo - Apple Support

• If the Screen isn’t Working on your iPhone or iPad - Apple Support

• If you Need More Help - iPhone - Apple Support

C. Being Stuck in a Boot Loop:

Your iPhone might be stuck in a boot loop. This typically happens when you unsuccessfully download something or an update stalls.  So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - Apple Support

Did you follow the instructions in the Apple Support document above your name?

If no luck, the phone has a hardware problem and you will need to make an appointment at the Apple Store or take the phone to an authorized Apple Service shop.

Find Locations