what if i forgot my appleID?

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Level 1

4 points

what if i forgot my appleID?

I have an old iPhone 5. The original appleID email that is stored when I first got the phone is no longer in use and I can no longer access it. However, I need to access and use the phone, I just want to use my updated appleID instead, but I am unable to get passed the "activation" part because it is asking me for the old email I no longer have access to... is there a way I can bypass this or totally reset the phone so that I can activate it using my up to date appleID???????

Posted on Apr 27, 2023 3:16 PM

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Answer 1

Apr 27, 2023 3:23 PM in response to unplugged25

Activation Lock is intended as a theft-deterrent mechanism. A theft deterrent that is easy to bypass would not be much of a deterrent.

Nobody here in the Apple Discussion Forums can help you clear Activation Lock.

To clear an Activation Lock, you will need the password of the associated Apple ID, or the original purchase receipt and a discussion with Apple Support, or similar proof of ownership.

For recovering access to your own Apple ID, if you are the holder of the Apple ID associated with the Activation Lock:

If you forgot your Apple ID password - Apple Support

If you forgot your Apple ID - Apple Support

Apple’s I Forgot Service

How to use account recovery when you can’t reset your Apple ID password - Apple Support

Contact Apple for help with Apple ID account security - Apple Support

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Answer 2

Niel

Level 10

732,491 points

Apr 27, 2023 3:22 PM in response to unplugged25

Click here and submit an unlock request. Unless you're able to get back into the original account, there aren't any other ways; the activation lock is an anti-theft measure.

(238749)

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Answer 3

unplugged25 Author

Level 1

4 points

Apr 27, 2023 3:28 PM in response to MrHoffman

thank you.

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what if i forgot my appleID?

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