Apple ID locked

Question

Level 1

4 points

Apple ID locked

Can anyone help…. My daughters locked herself out of her Apple ID and can’t access email to create a new password. My trusted number won’t work either

iPad Pro (1st generation)

Posted on May 26, 2023 11:58 AM

Reply

Answer 1

Top-ranking reply

Raicya

Level 10

209,337 points

May 26, 2023 1:09 PM in response to Ohdannyboy80

Has your daughter forgotten her Apple ID password? If so, see -> this Apple article: If you forgot your Apple ID password -> If you forgot your Apple ID password - Apple Support

Then see this Apple article: What to do after you change your Apple ID or password

What to do after you change your Apple ID or password - Apple Support

Reply

Answer 2

Raicya

Level 10

209,337 points

May 26, 2023 1:20 PM in response to Ohdannyboy80

and they just said they’d contact us but that three weeks ago

or

that they will contact you in three weeks?

Then you have to wait.

You can try -> Contact Apple for help with Apple ID account security

Contact Apple for help with Apple ID account security - Apple Support

Reply

Answer 3

Ohdannyboy80 Author

Level 1

4 points

May 26, 2023 1:12 PM in response to Raicya

It says the accounts been locked for security but they’ll email her to reset it but she can’t open her email as it requires the password to access the email account. We’ve been to the Apple Store and they just said they’d contact us but that three weeks ago

Reply