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Logitech Combo touch issue for iPad Pro 12.9 2021

Recently got a Combo Touch and for the first couple days, when I disconnected the keyboard and reconnected it, my iPad Pro wouldn’t show the on-screen keyboard and would allow me to use keyboard combinations like Command+H. However, recently, my On-Screen Keyboard keeps appearing and it only disappears after a restart. Keyboard combinations also don't work either. I’ve also noticed that the option for Hardware Keyboard in the Keyboard settings option doesn’t appear until a restart as well.

iPad Pro (5th generation)

Posted on May 30, 2023 1:09 AM

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Question marked as Top-ranking reply

Posted on Aug 21, 2023 10:46 AM

Hello,


I was having the same/similar issues with my setup. I recently downloaded the logitech app from the app store, restarted the iPad, detached and reattached the keyboard and now it is working. I'm not sure why this worked but I figured it was worth posting for others as I found no recommendations online to install the logitech app.


I hope this helps someone and good luck!

5 replies
Question marked as Top-ranking reply

Aug 21, 2023 10:46 AM in response to LotusPilot

Hello,


I was having the same/similar issues with my setup. I recently downloaded the logitech app from the app store, restarted the iPad, detached and reattached the keyboard and now it is working. I'm not sure why this worked but I figured it was worth posting for others as I found no recommendations online to install the logitech app.


I hope this helps someone and good luck!

May 30, 2023 3:20 AM in response to jasons84

If your iPad is not behaving as expected, try a forced-restart - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, you would be well advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044



Logitech Combo touch issue for iPad Pro 12.9 2021

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