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I cannot use Compressor 4.6.4 on an M2 MacBook Pro running macOS Ventura 13.4. I always get an error message that "The job could not be submitted because the cluster could not be found." I have followed the advice on Apple Support and on No cluster found - Apple Community and the problem persists.
Can anyone offer advice?
Thank you in advance.
I suppose you did this already, but just to be sure: did you delete Compressor preferences?
Hold down command and option when starting Compressor, and in the dialog that appears, click Delete Preferences.
I suppose you did this already, but just to be sure: did you delete Compressor preferences?
Hold down command and option when starting Compressor, and in the dialog that appears, click Delete Preferences.
Yes, also deleted its ~/Library/Applications/ folder, ran Digital Rebellion's Compressor Repair Utility.
In my case, it turned out that having a VPN connection away from work was the issue. Back on my home network, it no longer runs into that error.
Thank you for your post.
Thank you _NM_. All I needed to do was turn off Norton's VPN. 🤪
The job could not be submitted because the cluster could not be found
