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Beachwalk2 Author

Level 1

5 points

Wrong Apple ID on my IPad for App Store

The Apple ID on my ipad for App Store is wrong. It is gray so I can’t change it. How can I correct it?

iPad Pro, iPadOS 16

Posted on Jun 7, 2023 5:00 PM

Top-ranking reply

Limnos

Level 10

418,891 points

Posted on Jun 7, 2023 5:09 PM

If an app or feature on your device is not working or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this document about using Screen Time on an iPhone, iPad, or iPod touch --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.

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Wrong Apple ID on my IPad for App Store

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