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I would like to cancel my subscription from the App Store. It is a free subscription that automatically renews as a paid subscription. The normal action to cancel that you then take in your Apple ID account does not work with this app. Can someone help me solve this?
iPhone 5, iOS 10
Apple support have an article online (link below) that may help:
Re: App Store
What to do: If you want to cancel a subscription from Apple – Apple Support
or
If the subscription that you want to cancel is not listed – Apple Support
Cancelling subscriptions is slightly different in some countries:
About cancelling subscriptions in Germany, Israel, South Africa or Turkey – Apple Support
If needed:
Try using the same app that charged you, or contact it's merchant, or website, to cancel.
How to contact an app developer: How to contact an app developer - Apple Support
How to: Contact a third-party vendor : Contact a third-party vendor - Apple Support
__________________________________________________________________
Re: "It is a free subscription that automatically renews as a paid subscription"
Seems you need to cancel a free trial at least 24 hours before it expires, losing access to it immediately, yet escaping any future charges.
If Apple has the payment:
You may want to try requesting a refund, and wait to see what Apple decides:
(If a refund is granted the money returns to the payment method used, in time.)
If money has been deducted (not pending):
How to:
Request a refund for apps or content that you bought from Apple – Apple Support
All the best :-)
Apple support have an article online (link below) that may help:
Re: App Store
What to do: If you want to cancel a subscription from Apple – Apple Support
or
If the subscription that you want to cancel is not listed – Apple Support
Cancelling subscriptions is slightly different in some countries:
About cancelling subscriptions in Germany, Israel, South Africa or Turkey – Apple Support
If needed:
Try using the same app that charged you, or contact it's merchant, or website, to cancel.
How to contact an app developer: How to contact an app developer - Apple Support
How to: Contact a third-party vendor : Contact a third-party vendor - Apple Support
__________________________________________________________________
Re: "It is a free subscription that automatically renews as a paid subscription"
Seems you need to cancel a free trial at least 24 hours before it expires, losing access to it immediately, yet escaping any future charges.
If Apple has the payment:
You may want to try requesting a refund, and wait to see what Apple decides:
(If a refund is granted the money returns to the payment method used, in time.)
If money has been deducted (not pending):
How to:
Request a refund for apps or content that you bought from Apple – Apple Support
All the best :-)
App Store
