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I've recently updated my iPhone to iOS 16.5 and have now found that I cannot send an SMS text message to a couple of Samsung mobile phones, one of which I was able to text previously.
It's not an issue with my network provider, as I've been able to do this in the past.
I've restarted my phone, turned iMessages off and on but still no joy.
(I'm based in the UK)
Many thanks,
Kaz
iPhone XR
Greetings Turbogirlie,
It sounds like you are having issues sending SMS messages. We know how important this is for you, and you’re in the right place to find a resolution.
If you see a red exclamation point
If you try to send a message and you seewith an alert that says Not Delivered, follow these steps:
1. Check your network connection.
2. Tap
3. If you still can’t send the message, tap
Learn what to do if you still receive a Not Delivered alert after you try to send your message as a text message.
You can set up Messages so that it automatically tries to send messages as an SMS when iMessage isn't available. Go to Settings > Messages, and turn on Send as SMS.
This info is located in this support article: If you can't send or receive messages on your iPhone or iPad - Apple Support
Cheers!
One of the best ways to isolate the issue is to try using your SIM on a different phone and check if they can send SMS to another phone. If they can, well yeah continue troubleshooting the phone. If still not, the issue is with the sim or carrier
Hi Turbogirlie,
Since you've already been through If you can't send or receive messages on your iPhone or iPad - Apple Support and are still having issues, the next step is to contact your carrier, even though you were able to send SMS messages in the past. This is because SMS is controlled by the carrier rather than Apple.
If your carrier is unable to resolve the issue, please contact us here: Get Support
Cheers!
Thanks Mike_P1.
I have tried all of the above - I had enough signal to send a SMS to a friend's iPhone (as SMS not iMessage) but cannot get my phone to send SMS to people with Android phones, one of which I could send SMS messages before the update.
I have turned my phone off and on - is there anything else I'm missing? It's a basic text SMS I am trying to send, not MMS.
Many thanks.
Thanks for reminding me to try this. I have my old android phone and yes, I can send a text so it's definitely a software issue with Apple as I suspected.
Removing the sim to test it on an android phone and putting it back in seems to have solved the problem. :-)
Cannot send SMS to Android Phone after Update to iOS 16.5
