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my girlfriend has this iphone 6 and the wi-fi was working perfectly fine until it just randomly stopped but it says its connected but nothing is working?

my girlfriend has this iphone 6 and the wi-fi was working perfectly fine until it just randomly stopped but it says its connected but nothing is working, how do we fix that?

Earlier iPhone models

Posted on Jun 13, 2023 7:50 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 13, 2023 8:02 PM

Hello katyana96!


Please review the “Get More Help” section of the Related Article above your name:


Get more help

  • If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network on other devices. If you can't get online using your other devices, there might be a service outage. Call your cable company or internet provider for help.
  • Try connecting to a Wi-Fi network in a different location. If your device can connect, you need to get help with your Wi-Fi network. If your device can't connect to any Wi-Fi networks, contact Apple.
  • Update your Wi-Fi router with the latest firmware and make sure that the router supports your Apple product. For more information, contact the router's manufacturer.


I hope this is helpful. Good Luck!

1 reply
Question marked as Top-ranking reply

Jun 13, 2023 8:02 PM in response to katyana96

Hello katyana96!


Please review the “Get More Help” section of the Related Article above your name:


Get more help

  • If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network on other devices. If you can't get online using your other devices, there might be a service outage. Call your cable company or internet provider for help.
  • Try connecting to a Wi-Fi network in a different location. If your device can connect, you need to get help with your Wi-Fi network. If your device can't connect to any Wi-Fi networks, contact Apple.
  • Update your Wi-Fi router with the latest firmware and make sure that the router supports your Apple product. For more information, contact the router's manufacturer.


I hope this is helpful. Good Luck!

my girlfriend has this iphone 6 and the wi-fi was working perfectly fine until it just randomly stopped but it says its connected but nothing is working?

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