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App Store Troubleshooting

Got a new second hand iPhone X, most apps are not active and require that I connect to the App Store. However App Store not responding i.e can’t connect to the internet to be apple to update all the other apps despite being on the internet.

iPhone 6s, iOS 10

Posted on Jun 16, 2023 6:49 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 16, 2023 10:20 PM

Hi mabutho192,

welcome to the Apple (user-to-user) Community.


Wondering if the iOS version on the new second-hand iPhone X has been updated to latest iOS version.(iOS 16.5)

It may be a good idea to update the iOS version, before trying to update apps, so everything stays compatible..


Wondering if the iPhone has been properly prepared for you, as the new owner:

Eg: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

______________________________

Re: "i.e can’t connect to the internet"


Wondering if the iPhone is connecting to wi-fi ok, or if a SIM card / cellular plan / is supporting cellular data.

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

and

How to: Connect iPhone to the internet - Apple Support


If you wish: How to: Update your iPhone or iPad - Apple Support

_________________________________________________________________

If internet access is still a difficulty:

You may be able to update the iPhone's iOS version to the newest iOS version using a computer that is connected to the internet. NB: iPhone would need to be well-charged.

Eg:

Using a Mac that is running macOS Mojave or earlier.

Update your iPhone, iPad, or iPod touch with iTunes - Apple Support

or

Using a Mac with macOS Catalina or later:

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support


How to: Connect iPhone and your computer with a cable - Apple Support

_________________________________________________________________________________________

When the iPhone's iOS version is recent, and iPhone has internet access, access to the App Store may be ok.

How to: Get apps in the App Store on iPhone - Apple Support


Else:

You may need to first sign in on your updated iPhone, Mac or other device with your Apple ID

Sign in with your Apple ID - Apple Support


( If you do not have an Apple ID Account: How to create a new Apple ID - Apple Support )


It seems Apple requires a valid payment method in your Apple ID account, for the first time you use the App Store, or iTunes, even if you only download free apps. Check which payment methods Apple can accept in your country.

Payment methods that you can use with your Apple ID - Apple Support


How to: Add a payment method to your Apple ID - Apple Support

________________________

Trouble-shooting if needed:

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support


If you can't open the App Store or iTunes Store, buy content, or edit payment information - Apple Support


If you can’t download or update apps on your iPhone or iPad - Apple Support

______________________

More Support, if needed:

There are "Get Support: start now" links (online chat, phone, eMail etc.) at the bottom of the websites listed below

iPhone - Official Apple Support


App Store - Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Jun 16, 2023 10:20 PM in response to mabutho192

Hi mabutho192,

welcome to the Apple (user-to-user) Community.


Wondering if the iOS version on the new second-hand iPhone X has been updated to latest iOS version.(iOS 16.5)

It may be a good idea to update the iOS version, before trying to update apps, so everything stays compatible..


Wondering if the iPhone has been properly prepared for you, as the new owner:

Eg: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

______________________________

Re: "i.e can’t connect to the internet"


Wondering if the iPhone is connecting to wi-fi ok, or if a SIM card / cellular plan / is supporting cellular data.

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

and

How to: Connect iPhone to the internet - Apple Support


If you wish: How to: Update your iPhone or iPad - Apple Support

_________________________________________________________________

If internet access is still a difficulty:

You may be able to update the iPhone's iOS version to the newest iOS version using a computer that is connected to the internet. NB: iPhone would need to be well-charged.

Eg:

Using a Mac that is running macOS Mojave or earlier.

Update your iPhone, iPad, or iPod touch with iTunes - Apple Support

or

Using a Mac with macOS Catalina or later:

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support


How to: Connect iPhone and your computer with a cable - Apple Support

_________________________________________________________________________________________

When the iPhone's iOS version is recent, and iPhone has internet access, access to the App Store may be ok.

How to: Get apps in the App Store on iPhone - Apple Support


Else:

You may need to first sign in on your updated iPhone, Mac or other device with your Apple ID

Sign in with your Apple ID - Apple Support


( If you do not have an Apple ID Account: How to create a new Apple ID - Apple Support )


It seems Apple requires a valid payment method in your Apple ID account, for the first time you use the App Store, or iTunes, even if you only download free apps. Check which payment methods Apple can accept in your country.

Payment methods that you can use with your Apple ID - Apple Support


How to: Add a payment method to your Apple ID - Apple Support

________________________

Trouble-shooting if needed:

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support


If you can't open the App Store or iTunes Store, buy content, or edit payment information - Apple Support


If you can’t download or update apps on your iPhone or iPad - Apple Support

______________________

More Support, if needed:

There are "Get Support: start now" links (online chat, phone, eMail etc.) at the bottom of the websites listed below

iPhone - Official Apple Support


App Store - Official Apple Support


All the best :-)

App Store Troubleshooting

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