You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

apple id recovery

i lost my phone awhile ago and forgot the password and phone number what would i do. have proof of purchase

iPhone 11

Posted on Jun 21, 2023 1:01 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 21, 2023 2:33 PM

I am not clear as to exactly what your problem is. Are you having problems logging in? Having a receipt only serves a purpose if you are trying to get Apple to erase an activation locked phone.


Maybe this? --> If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (go to this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


1 reply
Question marked as Top-ranking reply

Jun 21, 2023 2:33 PM in response to locallaborunion

I am not clear as to exactly what your problem is. Are you having problems logging in? Having a receipt only serves a purpose if you are trying to get Apple to erase an activation locked phone.


Maybe this? --> If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (go to this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


apple id recovery

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.