You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why it is not available for the 10.13 Mac owners to download big sur through the links on Apples support page ?

Why it is not available for the 10.13 Mac owners to download big sur through the links on Apples support page ?






MacBook Pro 13″, macOS 10.13

Posted on Jul 3, 2023 6:27 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 3, 2023 6:56 AM

MacBook Pro 13″, macOS 10.13


Check if your macBook Pro is eligible for the update -> macOS Big Sur is compatible with these computers

macOS Big Sur is compatible with these computers - Apple Support

 

4 replies

Jul 3, 2023 7:24 AM in response to atheer96

I think if your equipment is not eligible for Big Sur you won't even see a "download" option. A numeric error message like that strikes me as being a more technical issue and would be best handled by Apple. Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support


Why it is not available for the 10.13 Mac owners to download big sur through the links on Apples support page ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.