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My iPad Pro won’t start or charge

I can’t get my iPad Pro to start or charge tries rebooting did not work brought a new charger no luck what can I do now?


[Re-Titled by Moderator]


iPad Pro, iPadOS 16

Posted on Jul 3, 2023 4:28 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 3, 2023 4:43 PM

Start by connecting your iPad to its Power Adapter and allow the iPad to charge for at least an hour. This step is advised as a battery with very low charge, or is failing, may produce symptoms that emulate a boot loop.


If the problem fails to stabilise after an hour, whilst still connected to the Power Adapter, attempt a forced restart of the iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If your iPad is stuck is actually stuck in a boot-loop, you’ll need to resolve this specific issue - which may entail “restoring” the most recent version of iPadOS to the iPad. This support page outlines restoration of an iPad to Factory Settings:

Restore your iPhone, iPad or iPod to factory settings – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

3 replies
Question marked as Top-ranking reply

Jul 3, 2023 4:43 PM in response to Maryfosber

Start by connecting your iPad to its Power Adapter and allow the iPad to charge for at least an hour. This step is advised as a battery with very low charge, or is failing, may produce symptoms that emulate a boot loop.


If the problem fails to stabilise after an hour, whilst still connected to the Power Adapter, attempt a forced restart of the iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If your iPad is stuck is actually stuck in a boot-loop, you’ll need to resolve this specific issue - which may entail “restoring” the most recent version of iPadOS to the iPad. This support page outlines restoration of an iPad to Factory Settings:

Restore your iPhone, iPad or iPod to factory settings – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

May 19, 2024 8:25 AM in response to Maryfosber

This is what worked for me after watching a YouTube video about it:

-tap/press volumeUP once

-tap/press volumeDOWN once

-then HOLD POWER button until the apple logo shows up.

(don’t hold all three down at one, it’s a tap-tap-hold combination)


at first try it didn’t work, so i tried it again and 2nd time my screen turned back on! Turns out my iPad pro wasn’t even dead it was at 78%, but the screen was not responding to anything.


My iPad Pro won’t start or charge

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