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Every month £4.99 is taken from my account along side the normal £2.49 APPLE.COM/BILL
There is no knowledge of it in my apple transactions and it is not a subscription or membership What is it? is it dodgy? My bank said I have to get in touch with apple...how?
Please help x
This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. Apple has a support article about charges — see each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help. See: If you see 'apple.com/bill' on your billing statement - Apple Support
or go to Subscriptions and Billing - Official Apple Support
This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. Apple has a support article about charges — see each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help. See: If you see 'apple.com/bill' on your billing statement - Apple Support
or go to Subscriptions and Billing - Official Apple Support
The important part described in the first article that FoxFifth links is "view your purchase history." I believe you have already done that.
If Apple does NOT show a record of the purchases, then it is likely that some scammer has gained access to your credit card number or bank account ID and is pretending to be Apple. It is a common scam and happened to us.
If that is the case, Apple cannot fix it but your card issuer can. When we had spurious charges purported to be from another major US retailer, our card issuer's customer service had the charges identified as bogus, forgave the debt, and issued my wife a new card number, all within just over 24 hours. They also verified that the retailer shown had nothing to do with the charges.
If the Apple purchase history shows the charges, then a friend or family member may have access to your credentials. Continue with instructions in the article.
Help! Recurring £4.99 taken from bank account APPLE.COM/BILL IE
