You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"This Apple ID is not valid or not supported."

On my MacBook Air, I get prompted to sign into a certain Apple ID. However, I have gone appleid.apple.com to change the password, and I get this "This Apple ID is not valid or not supported."

What can I do? I read that some apps are tied to the id that they were downloaded under. How do I determine which apps those are?


[Re-Titled by Moderator]

MacBook Air 13″, macOS 12.3

Posted on Jul 19, 2023 8:46 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2023 8:54 AM

Hello,


For help with that you need to contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support


1 reply
Question marked as Top-ranking reply

Jul 19, 2023 8:54 AM in response to geneblack

Hello,


For help with that you need to contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support


"This Apple ID is not valid or not supported."

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.