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MacBook Pro

MacBook Pro screen has gone black. Keyboard is lit and responsive, screen- not so much. Happened during charging. Anyone?

MacBook Pro 15″, 11.6

Posted on Jul 19, 2023 12:20 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2023 12:30 PM

CarolPI14 wrote:

MacBook Pro screen has gone black. Keyboard is lit and responsive, screen- not so much. Happened during charging. Anyone?


Verify your brightness did not get turned down


Change your Mac display's brightness


Try resetting the SMC Reset the SMC of your Mac - Apple Support see the details.

and resetting NVRAM/PRAM Reset NVRAM on your Mac - Apple Support



You can plug in an external monitor and compare your results.


for Hardware issues, take it in for assessment—

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support


Check your coverage

My Support - Official Apple Support



see vintage and obsolete:

Obtaining service for your Apple product after an expired warranty - Apple Support

Obtaining service for your Apple product after an expired ...





1 reply
Question marked as Top-ranking reply

Jul 19, 2023 12:30 PM in response to CarolPI14

CarolPI14 wrote:

MacBook Pro screen has gone black. Keyboard is lit and responsive, screen- not so much. Happened during charging. Anyone?


Verify your brightness did not get turned down


Change your Mac display's brightness


Try resetting the SMC Reset the SMC of your Mac - Apple Support see the details.

and resetting NVRAM/PRAM Reset NVRAM on your Mac - Apple Support



You can plug in an external monitor and compare your results.


for Hardware issues, take it in for assessment—

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support


Check your coverage

My Support - Official Apple Support



see vintage and obsolete:

Obtaining service for your Apple product after an expired warranty - Apple Support

Obtaining service for your Apple product after an expired ...





MacBook Pro

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