I have the Airpods Pro 2, which is up to date with firmware. For some time, when I made calls, the other party often complains of poor sound quality; usually my sound from them is OK. I do use sound cancellation, to mute out external noise, but would that also interfere with sound quality to the other party?
AirPods Pro (2nd generation)
Hey there Forrest,
Thanks for reaching out to Apple Support Communities. We'll be happy to help with AirPods.
It sounds like you've done some testing and isolated this to something that only happens when on a phone call. Let's make sure to back up and update iOS, if needed and test again: Update your iPhone or iPad - Apple Support
If iOS is already up to date or the issue continues, let's reset your AirPods: How to reset your AirPods and AirPods Pro - Apple Support Test again to see if it continues.
If it does, reach out to Apple Support for next steps: Contact - Official Apple Support
Take care.
Airpods Pro 2, poor sound quality to other party
