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Bad color prints

The color prints that I make on glossy paper are coming out with a purple tint. This has happened 3 different printers, all Epson Ecotank. First this happened on my 5 year old Ecotank, so I replaced with a new model, and the results were the same as the old printer. After extensive discussions with Epson tech support, they decided that my printer was defective, and exchanged it with a new one. The color photo print output of this latest printer is exactly the same as the previous 2, which makes me wonder if the problem is with the Mac’s color settings rather than the printer. I’m using an M2 Mac Mini Pro running the latest Ventura OS. Why am I not getting accurate color prints?

Mac mini (M2 Pro, 2023)

Posted on Jul 21, 2023 6:51 PM

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Posted on Jul 24, 2023 11:47 AM

No, it's still a profile issue. If things are set up properly, you will get prints that match your screen - within the limits of the ink's gamut and color range.


If you know for certain you're using the correct, matching printer profile for both the printer and paper you're using, then your monitor profile is junk. And that previous part of the sentence is huge. You cannot use just any Epson photo paper profile you can find, it must be for one meant for your model printer, too.


I downloaded a few of the installers from Epson's site for your printer, and none of them include .icc profiles. This means there an no premade device specific drivers for your ET-3830.


That is the sad reality of inexpensive printers. They either don't include profiles, or are set up to be heavily color automated, they literally cannot be properly profiled. And while $370 sounds like a lot for a printer, it isn't. That's considered low level.


That being said, then it really may be the printer just isn't very good. But I have no way of confirming that. I'd have to have one on hand and see if I could profile it.

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Question marked as Top-ranking reply

Jul 24, 2023 11:47 AM in response to ddt460

No, it's still a profile issue. If things are set up properly, you will get prints that match your screen - within the limits of the ink's gamut and color range.


If you know for certain you're using the correct, matching printer profile for both the printer and paper you're using, then your monitor profile is junk. And that previous part of the sentence is huge. You cannot use just any Epson photo paper profile you can find, it must be for one meant for your model printer, too.


I downloaded a few of the installers from Epson's site for your printer, and none of them include .icc profiles. This means there an no premade device specific drivers for your ET-3830.


That is the sad reality of inexpensive printers. They either don't include profiles, or are set up to be heavily color automated, they literally cannot be properly profiled. And while $370 sounds like a lot for a printer, it isn't. That's considered low level.


That being said, then it really may be the printer just isn't very good. But I have no way of confirming that. I'd have to have one on hand and see if I could profile it.

Jul 22, 2023 10:49 AM in response to ddt460

ddt460 wrote:

The color prints that I make on glossy paper are coming out with a purple tint. This has happened 3 different printers, all Epson Ecotank. First this happened on my 5 year old Ecotank, so I replaced with a new model, and the results were the same as the old printer. After extensive discussions with Epson tech support, they decided that my printer was defective, and exchanged it with a new one. The color photo print output of this latest printer is exactly the same as the previous 2, which makes me wonder if the problem is with the Mac’s color settings rather than the printer. I’m using an M2 Mac Mini Pro running the latest Ventura OS. Why am I not getting accurate color prints?


Maybe a different brand printer is in order to compare your results...



or contact Epson support for the issue

Epson® Official Support


Epson Contact Us



Printer & Imaging Products Support - Epson





Jul 22, 2023 11:55 AM in response to ddt460

It means you have the wrong profiles selected, or you're using a different brand of paper.


Such as, when you select the Epson Gloss Paper profile for the output, they mean using Epson's gloss paper. Not Canon's, HP, or whatever else. They may all look and feel the same, but different brands of paper will produce different results with the same settings.

Jul 24, 2023 8:28 AM in response to ddt460

Just to give you an idea of cost, the cheapest route you can go with X-Rite in order to make your own printer profiles is i1Publish Pro 3. Yes, you read that price of $3,165 correctly.


It used to be set up so you could make RGB printer profiles with the i1Basic package, and only needed the software upgrade to do CMYK and multi channel printer profiles. Not anymore.


I have the i1Basic Pro 3 Plus. But as I used to work professionally in the printing industry, I also have the full i1Profiler license on a USB dongle, so I didn't need to purchase the Publish version.


Far, far less expensive is DataColor's Spyder combo at $415. Comes with two hardware units. One for making monitor profiles, and the other for printer profiles. However, I haven't used their monitor unit for a long time, and have never used their printer profiling unit, so I can't comment on how well they work.

Jul 24, 2023 11:26 AM in response to Kurt Lang

Well, just for the sake of completeness, I did end up trying genuine Epson photo paper, and same results. My conclusion, this Epson ET-3830 does not make color accurate prints. At least not with a new Mac Mini M2 Pro and Ventura 13.4.1. After 2 hours + on the line with Epson tech support, no solution on their end. And no, not going to try custom printer profiles. I'll accept that this is not a dedicated photo printer, but it does give me hesitation about trying to buy one of those considering the problems I'm having with this one.

Jul 24, 2023 12:34 PM in response to ddt460

I wrote:


This means there an no premade device specific drivers for your ET-3830.


Should have been:


This means there are no premade device specific profiles for your ET-3830.


This isn't just an Epson thing. All printer manufactures do this.


When we shut down our in home business, we sold off our large, expensive inkjet and laser printers. While we didn't need perfection anymore, I still wanted something that would print decently accurate color.


We skipped inkjet entirely as a choice. They're too much of a headache to use. If they sit too long (like more than a few days), the print head clogs and you then go through a lot of expensive ink trying to clear the head. Laser printers can sit for weeks, even months without using them, and they'll still print the same as the last time you used it.


We wanted an all-in-one (scan, copy, print). After searching around, I first settled on a small, somewhat inexpensive Canon color laser model. And then only after checking the manual and software that came with it to be certain you could turn off all color management. This is an absolute necessity to creating printer profiles that work. But it turned out, the printer hardware itself had color management of its own that you could NOT turn off. It turned out to be impossible to profile.


And that's the catch with all inexpensive color printers. They try to do everything for you to the point where you cannot color manage them.


Sold the Canon and dug deeper on the next search. Everywhere I looked, users had the same complaint on just about every printer out there. Even the more expensive Brother, Canon or HP models. That pushed me back to the only vendor's printer I knew would work - Xerox. The C405 we now have doesn't have quite as good color accuracy as the C505 (or the Phaser 7500N tabloid printer we sold), but it's good enough, and can be properly profiled.

Jul 24, 2023 1:53 PM in response to Kurt Lang

So, in reality, I don’t usually print color photos, and if I did I usually send it out. Our printing is mainly work and miscellaneous stuff, for which this printer is adequate. However, I don’t remember ever having trouble printing color photos in the past. It’s not like I’m super picky about color, this output is simply bad. So bad that I thought it must have been some kind of malfunction or wrong setting.

Dec 17, 2023 12:02 AM in response to ddt460

I’m having the same issue as well. My printer worked perfectly fine with glossy paper but after I updated to Sonoma all of my prints have a purple tint when I print glossy. I’m literally freaking out because i run a small business making planners and now both of my epson printers are down 😩 I called epson tech and apple tech and no one could help. They said try genuine epson glossy paper but I’ve always used koala paper and never had an issue until the software update

Bad color prints

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