You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Purchase of an app on app store it didnt go through but deducted money from my account

Monday, july 31: i bought procreate, but a pop up appeared and said the payment cant be processed in itunes etc. i checked the app again, of course it was not payed, i checked my account where i put my money in and suddenly it was deducted! There wasnt a notification or whatsoever. Any possible way on fixing this?


iPad, iPadOS 16

Posted on Jul 31, 2023 5:22 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 31, 2023 5:59 AM

1.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


2.

Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)

1 reply
Question marked as Top-ranking reply

Jul 31, 2023 5:59 AM in response to poquito257

1.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


2.

Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)

Purchase of an app on app store it didnt go through but deducted money from my account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.