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My movies will not load on the Apple TV App

New Apple TV App on AT&T Direct TV Stream

Apple TV HD

Posted on Jul 31, 2023 9:56 PM

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Question marked as Top-ranking reply

Posted on Jul 31, 2023 10:47 PM

The Apple TV+ app on TV provider equipment is a specialized edition of the full Apple TV app, bringing access to Apple TV+ subscription content (and FNB and MLS). However, it lacks a Store and Library tab for access to purchased or rented movies from the iTunes Store. It also doesn’t have third party in-app channels. To include those, you’ll need the full Apple TV app on different supported devices (Apple TV box, Roku, Fire TV, PlayStation, Xbox, Nvidia Shield, ‘Chromecast with Google TV’ dongle, or select smart TVs).


This support document has more information of the differences:

Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support


List of devices to watch on smart TVs and streaming devices - Apple Support

1 reply
Question marked as Top-ranking reply

Jul 31, 2023 10:47 PM in response to RJamesBax

The Apple TV+ app on TV provider equipment is a specialized edition of the full Apple TV app, bringing access to Apple TV+ subscription content (and FNB and MLS). However, it lacks a Store and Library tab for access to purchased or rented movies from the iTunes Store. It also doesn’t have third party in-app channels. To include those, you’ll need the full Apple TV app on different supported devices (Apple TV box, Roku, Fire TV, PlayStation, Xbox, Nvidia Shield, ‘Chromecast with Google TV’ dongle, or select smart TVs).


This support document has more information of the differences:

Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support


List of devices to watch on smart TVs and streaming devices - Apple Support

My movies will not load on the Apple TV App

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