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what if I have no way of contacting the owner to remove the activation lock

I was given an iPad and I couldn't login because the previous owner of the device had an activation lock on it

Posted on Aug 7, 2023 7:41 AM

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Question marked as Top-ranking reply

Posted on Aug 7, 2023 7:51 AM

Apple has two related features, Activation Lock ( Activation Lock for iPhone, iPad, and iPod touch - Apple Support ) and Find My ( iCloud+ - Find My - Apple ), which are designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation of either requires knowing the Apple ID and password that set the feature, or by placing a special request to Apple to reset the device. This Apple ID information essentially defines the current ownership of the device.


If you do not know the required information, are not the signed-in owner, or do not have Apple accepted proof of purchase, get the owner of the account to remove the lock, or return the device for a refund, or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online* at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt** issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer). Note that while this will let you get use of the device again, it will not help you with lost access to an account.


* There is a special link for this service. To save time you should use it instead of https://getsupport.apple.com/


**Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support


1 reply
Question marked as Top-ranking reply

Aug 7, 2023 7:51 AM in response to Makkano361

Apple has two related features, Activation Lock ( Activation Lock for iPhone, iPad, and iPod touch - Apple Support ) and Find My ( iCloud+ - Find My - Apple ), which are designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation of either requires knowing the Apple ID and password that set the feature, or by placing a special request to Apple to reset the device. This Apple ID information essentially defines the current ownership of the device.


If you do not know the required information, are not the signed-in owner, or do not have Apple accepted proof of purchase, get the owner of the account to remove the lock, or return the device for a refund, or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online* at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt** issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer). Note that while this will let you get use of the device again, it will not help you with lost access to an account.


* There is a special link for this service. To save time you should use it instead of https://getsupport.apple.com/


**Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support


what if I have no way of contacting the owner to remove the activation lock

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