Device Not Showing as Supervised After Full Erase - Still showing up as managed in ABM Dashboard.
I wanted to swap a particular device (iPad 6th Gen - Cell Enabled) over to our other MDM server, both of which are set up in our ABM. And both have "Allow this MDM Server to release devices" turned OFF.
The device was originally on MDM 1. I changed the "MDM Server" option for the device, to MDM 2. My understanding is that this shouldn't break any connections, nor should it trigger any action. It is only used when the device is going through initial setup, it knows what MDM service to get auto-enrolled in.
So after waiting 10 minutes or so, I removed the device from MDM 1, which triggers an "Erase all content and settings" by default.
After the device finished erasing, I have it here booted up, and it is no longer supervised by our ABM! Not what I was after at all!
Our ABM online dashboard still shows the device, and the "Release from Organization" button is NOT greyed out, it is available to click! Meaning as far as the dashboard knows, the device is supposed to be registered.
Where did I go wrong?
This device was in our ABM originally by way of an authorized reseller program (all our devices are set up this way). I hear it's a huge pain, to not only use Apple Configurator, but also to try and use Apple Configurator on a device that was previously registered to an ABM by way of an authorized reseller program. Not to mention this is not feasible at scale.
iPad (6th generation)