Camera error message

Hello Willming!

That message shows up if you had the camera replaced by an unauthorized service provider.

Also, that message may show up if there is an issue with the camera, even if it wasn’t replaced.

So, you must take the device in to an Apple Store or Apple Authorized Service Provider (AASP) for further examination:

• Genius Bar Reservations: Genius Bar Reservation and Apple Support Options
• Locate Apple Stores & AASP’s: Find a Reseller 
• iPhone Service & Repair: iPhone Repair & Service - Apple Support

Have a wonderful day, and good luck!

[Edited by Moderator]

Hi there, I owned an iPhone 13 Pro Max and that error could also mean someone has tampered with your phone’s camera or the background settings on the device aren’t working as expected. I never had my iPhone repaired either last year and ran into that weird alert suddenly. Has anyone had physical access to your phone or you let anyone use it? Not that this is certain but this could be really serious and would involve likely someone doing something on it who had physical access to it. From what I recall when encountering this last year on my iPhone is I thought the message was indeed odd, and I waited far too long to get it investigated. Come to find out I was hacked and it was serious, and diagnostics couldn’t be run on the phone when troubleshooting. Best to get that looked at by apple support ASAP! It’s an urgent one. Good luck!