Feeling electric current on MacBook Pro M1 with charger plugged in

It seems that the UK version of the Macbook Pro M1 is no longer delivered with a properly grounded extension cable with the charger, but rather with a small UK plug directly connected to the charging block. However, that plug is not grounded.


As a result I'm experiencing an extreme unpleasant electric tingling when touching the Macbook Pro when the charger is connected. It is really an annoying sensation. Considering the price of Euro 3000 for this top of the line product, I find it amazing that Apple saved at this vital point of electric safety.


I have attached the image of the plug coming with the box (bottom) and next to it (above) a wire from an older touch bar model. The latter clearly shows the grounding pins, which are missing in the plug. When using the extension from the older Macbook, the electric current is gone. So it is clearly the missing grounding causing the sensation of electric current on the casing.



Tomorrow I will visit the Apple store, let's see what they have to say. I will update the posting accordingly.


I'm seriously not impressed.

Posted on Aug 10, 2023 3:02 PM

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Posted on Aug 10, 2023 4:50 PM

Apple stopped including the Grounded AC power "extension cord", probably as a cost saving.

it is available at the Apple Store for US$20.


I have a diagram of the "full Kit"

(for Readers who do not know the small head is replaceable with the extension cord)



.


These are US cords, UK is similar but a bit larger.

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69 replies

Aug 10, 2023 3:26 PM in response to flexier

I know you said you don't want to hear it but I recommend as a troubleshooting step that you try another outlet, and/or a different building.

Millions of computers are sold and occasionally we see a post like yours. So the common factor that may be contributing has to be eliminated. If the issue is the adapter design we would see many more posts like yours. This is not to say that your adapter may be not correctly working, but other causes have to be explored and eliminated as well.

Feb 29, 2024 6:55 PM in response to flexier

I got my 3rd Macbook Pro last month. I was trying to live with it since my previous MBP Intel chip already giving tingling feeling when touching the chassis. Until yesterday, I plugged in my IEM (In-Ear Monitor) earbuds, the IEM is a metal chassis, when i put on my IEM, i can immediate feel the piercing on my ears which is not ACCEPTABLE! In my opinion, this is the design problem since MBP comes with 3.5mm audio jack, you are expecting user to use speakers/earphones/earbuds and ungrounded charger is a problem and Apple shall replace the charger for FREE!

Aug 10, 2023 3:39 PM in response to BobTheFisherman

I can quickly answer that. I have the same issue at work. Actually with a second second/spare power supply as I'm to lazy to carry the power supply with me on a daily basis. Besides, if the issue would be the building, using the grounded extension wire wouldn't make a difference.


The fact that people don't complain, doesn't mean I'm wrong. Many might actually pay the money for the extension and thereby don't have a problem at all. Also, only the UK and Malta would be effected as all other countries as far as I know have the building grounded on neutral (e.g. US). So in the US and many EU countries phase and neutral is all you need.


So your argument is pretty weak.

Aug 10, 2023 3:57 PM in response to BobTheFisherman

I understand, and I appreciate you trying to help. But seriously, you might want to Google the subject. First article coming up is an advice for Apple users...


How to Stop Tingling and Electrical Feeling from MacBook Pro - Appuals.com


Look, I have a long history with Apple issues, from the famous 2014 model (or was it 2012?) with the anti-reflective coating going off and the GPU soldering going bad, to the touch bar version with failing batteries (well, a failing charge controller), failing SSD and simply one morning dead motherboards. My touch bar model was so many times replaced (or parts of it) within the EU 2 year guaranty, it easily amounted to 3 complete Macbooks.


I do not report problems, when I'm not certain about them.

Aug 18, 2023 5:30 PM in response to mwille64

Telephone agents are not authorized to make any extensions of 'suitability for any particular purpose' already written into the warranty. Only officers of the company (typically Vice President and above) are authorized to make such changes on behalf of Apple, Inc.


Apple will fix it if you give them the appropriate opportunity, through their designated channels, to do so.


[in my opinion] this computer is BROKEN, not design-flawed, so there is no need to invoke the EU rules to force them to fix it.

Aug 19, 2023 1:59 AM in response to tyreedevelopment

Sure, the MacBook is about 16 month in my possession. they won't replace. And there is no need, as the grounded extension wire is solving the problem and it does so for everyone on the internet who reported the issue. This is not about fixing the issue as a user, it is about a $3000 device that is delivered to the user without a properly grounded charger block just for Apple to safe what? About $5 at production cost for the extension wire.


This is what this is about.

Aug 19, 2023 8:00 AM in response to mwille64

<<. the MacBook is about 16 month in my possession. >>


You have waited far longer than the required 14 days for a replacement or refund.

if older than a year, your standard warranty has also expired.


If you would like to request a REPAIR, please make a Genus Bar appointment. Out of warranty, any costs will likely be yours to pay.


Readers here do not work for Apple, they are other Users like you, and powerless to assist you. The idea that the forums reach wide enough that Apple Movers and Shakers will see them and respond is not accurate. These deeply technical discussion are NOT widely read, so you are mostly talking to yourself at this point.


If you would like to make a constructive suggestion, use this page:


Product Feedback - Apple


If you would like better audience for your whining, try Reddit.



May 26, 2024 5:48 PM in response to Grant Bennet-Alder

There are three wires in a MagSafe 2/3 cable. Pins 1 and 5 are ground/earth, pins 2&4 are 14V->20V and the middle pin is the charger control pin - that carries a serial protocol allowing the computer to tell the PSU what voltage to produce and query the type of charger that is connected.


The metal shell of the MagSafe connector is connected to ground, as is the chassis of the MacBook. Now, onto USB cables. Pin 1 is +5V and that is usually produced by the MacBook, pin 2 is the -ve differential half of the serial signal and pin 3 is the +ve half, guess what, pin 4 is ground, as it the shield of the connector... So in this way, a externally powered device such as a hard drive, has its ground connected to that of the MacBook. If the power supply in the hard drive fails and puts (in my case 350V DC) onto the "ground" then I will get a surprise. It is for exactly this reason we are told not to use the MacBook whilst it is plugged into the mains - no mention of what happens when another device plugged into the mains that is connected via Thunderbolt/USB has an insulation failure...

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Feeling electric current on MacBook Pro M1 with charger plugged in

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