You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Barb1e000 Author

Level 1

4 points

Phone was stolen

Apple ID compromised on my son's account, cannot log into iCloud, he is part of family sharing, activated recovery mode but need to wait 14 days for verification.

Only need access to contacts/WhatsApp which is linked to iCloud Backup to receive important messages from school before exams starting.

Can provide confirmation to proof on account billing for cloud services on family for both Mom and Dad.

Proof of contact number that is our number - MTN Service Provider, account billing.

Proof of email recovery account with password was not loaded on original device, we have access to this account.

Proof of device reported at service provider as well as local authority case number provided.

iPhone 13, iOS 16

Posted on Aug 14, 2023 10:24 PM

Top-ranking reply

muguy

Level 10

81,187 points

Posted on Aug 15, 2023 8:37 AM

If he cannot log into his account or use the security questions to gain access, he will need to wait for the support request to run its course.

View in context

Phone was stolen

Similar questions