You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How can I unlock a device that was previously owned?

I work at a hospital and I was given an iPhone for work related issues but I am not able to unlock it as the previous user did not leave her password.


[Re-Titled by Moderator]

MacBook Air 13″, macOS 12.6

Posted on Aug 16, 2023 9:49 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2023 10:00 AM

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.


See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)

1 reply
Question marked as Top-ranking reply

Aug 16, 2023 10:00 AM in response to dominguez275

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.


See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)

How can I unlock a device that was previously owned?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.