You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone was hacked

Hello! Today I got caught by scammers. I entered someone else's appleid on my iPhone 13 Pro and my phone was blocked. i tried restoring through my macbook in itunes but it still asks for someone else's apple id and password. I don't see my iPhone on the iCloud site in Latitude, only my MacBook. Please help!

iPhone 13 Pro

Posted on Aug 17, 2023 12:30 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 17, 2023 12:37 PM

Your phone wasn't "hacked" You were subject to a scam and gave ownership of your phone to the scammer by entering their information into it.


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support




1 reply
Question marked as Top-ranking reply

Aug 17, 2023 12:37 PM in response to PashaLeontev

Your phone wasn't "hacked" You were subject to a scam and gave ownership of your phone to the scammer by entering their information into it.


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support




My iPhone was hacked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.