You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I am selling my old iPad and trying to reset it to factory settings. I have gone to the settings and clicked reset. The problem is my apple ID. It will not allow me to sign out of my ID. That button is gray and inactive. What do I need to do? I have removed this device from my account so it no longer shows up in my account. I have tried restarting the device.
If it is a private iPhone, see -> Use parental controls on your child's iPhone, iPad and iPod touch
Use parental controls on your child's iPhone, iPad and iPod touch – Apple Support (UK)
or
If you have a MDM profile, you need to contact your company - IT department.
ScreenTime restrictions will intentionally restrict access to (or visibility of) some categories of device settings - and will in some circumstances prevent sign-out from your AppleID. These restrictions can help to make your device more secure from unauthorised settings changes:
Settings > ScreenTime > Content & Privacy Restrictions > [Allow Changes]
The default setting for these items is Allow. Setting to Don’t Allow is the more secure setting.
See -> What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch -> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
yes, those are the steps I tried to follow. The problem is that the Apple ID button is gray and inactive. It will not erase and reset, it will not allow me to sign in or out of Apple ID.
Reset iPad for new owner
