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Unable to Change Apple ID Email Address

When I try to change my Apple ID to another email address, I'm receiving this message: "Your new Apple ID cannot be the same as your notification email address. Choose a different email address." How do I remove my notification email address so that I can change my Apple ID?


iPhone 14, iOS 16

Posted on Aug 26, 2023 9:18 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 26, 2023 9:22 AM

From: About your Apple ID email addresses - Apple Support

Add or change a rescue [for most people called a notification address] email address


1. Sign in to appleid.apple.com.

2. Select Sign-In and Security.

3. Select Rescue Email. You might be asked to answer one or more security questions or enter your Apple ID password before you continue.

4. To add a rescue email address, select Add email. Then enter your rescue email address, then select Save changes. We send a verification to that address.

5. To change a rescue email address, enter the new address. We send a verification to that address.

6. Enter the verification code and click Continue.


If at any stage you don't get an expected verification see: If you didn't receive your verification or reset email - Apple Support


If you had a rescue email address on file when you upgraded to two-factor authentication or two-step verification, that email becomes your notification email. You can also use these steps to edit your notification email address. If you remove the notification email, you won't be able to add a new one.


3 replies
Question marked as Top-ranking reply

Aug 26, 2023 9:22 AM in response to schafda

From: About your Apple ID email addresses - Apple Support

Add or change a rescue [for most people called a notification address] email address


1. Sign in to appleid.apple.com.

2. Select Sign-In and Security.

3. Select Rescue Email. You might be asked to answer one or more security questions or enter your Apple ID password before you continue.

4. To add a rescue email address, select Add email. Then enter your rescue email address, then select Save changes. We send a verification to that address.

5. To change a rescue email address, enter the new address. We send a verification to that address.

6. Enter the verification code and click Continue.


If at any stage you don't get an expected verification see: If you didn't receive your verification or reset email - Apple Support


If you had a rescue email address on file when you upgraded to two-factor authentication or two-step verification, that email becomes your notification email. You can also use these steps to edit your notification email address. If you remove the notification email, you won't be able to add a new one.


May 22, 2024 5:56 AM in response to schafda

It’s this member’s understanding — based SOLELY on “unofficial” discussions in this community — that if a particular email address has EVER been used as an AppleID rescue/notification email address …


… it can NEVER be subsequently used as an AppleID.


Looking forward to hearing of your own results to either validate or invalidate that understanding.



Unable to Change Apple ID Email Address

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