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iPad stuck on verifying update

IPad shows ā€˜verifying updateā€™, does not respond to ā€˜slide to power offā€™

iPad

Posted on Aug 26, 2023 6:05 PM

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Question marked as Top-ranking reply

Posted on Aug 27, 2023 4:53 AM

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:


Force restart iPad (models with FaceĀ ID or with Touch ID in the top button)

If your iPad doesnā€™t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If iPad still doesnā€™t turn on, or if it gets stuck during start up, see the Apple Support articleĀ If your iPhone, iPad, or iPodĀ touch wonā€™t turn on or is frozen. Or if your iPad isnā€™t working correctly after you restart it, see theĀ iPad Support website.


If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using theĀ SupportĀ link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple



1 reply
Question marked as Top-ranking reply

Aug 27, 2023 4:53 AM in response to Cholulasmom

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:


Force restart iPad (models with FaceĀ ID or with Touch ID in the top button)

If your iPad doesnā€™t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If iPad still doesnā€™t turn on, or if it gets stuck during start up, see the Apple Support articleĀ If your iPhone, iPad, or iPodĀ touch wonā€™t turn on or is frozen. Or if your iPad isnā€™t working correctly after you restart it, see theĀ iPad Support website.


If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using theĀ SupportĀ link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple



iPad stuck on verifying update

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