Action required for your order email

babyhoney777 Said:

"Action required for your order email: [...]I went to my order status to see the issue but I am unable to change my payment method. When I check my bank transactions it says the amount I paid for my macbook has been deducted but its under 'pending'[...]"

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Troubleshooting a Pending Order:

What exactly did you purchase? If it is a pending purchase, then that mean payments will not be deducted until it is shipped.

Call Apple Support:

For Financial Assistance, contact Apple Support. We are not Apple. This is a User-to-User forum.  Apple barely reads these forums as it is. So, call Apple Support. Inform the Apple Rep of what is going on here. They’ll see this from their side of the call and will run you through the fix. Apple would likely see thing in your PurchaseHistory. If need be, perform a Screen Sharing Session with the Apple Rep.

Apple’s Contact Information:

• Contact Us - Choose Locations
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. And that makes sense, because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get thorough :)

The restaurant model will help you ubderstand this process. They generate a bill, but maybe there will be add-ons. You give them your card. They put through an approximate charge.

At this point, they know your card is good for payment, and your bank sets aside the charge as 'pending'.

Then they bring the charge slip back to you for your approval. You change the amount slightly, by adding a tip. either then or late that night of tomorrow, they put through the final amount.

The same for anything else you purchase. it will be pending for a while (how long varies widely) and after the merchant confirms, it will become a permanent charge.

Re: AMEX (non-revolving) card "a CHARGE card, not a credit card"

If you do not routinely charge amounts this large on an AMEX (non-revolving) card, they may be contacting you within a few days. If the charge is really large, they may ask to see money in your regular bank account to cover the amount. or they may ask you to convert some or all to a revolving credit arrangement with monthly payments at interest.

If you have an AMEX Credit card, ignore the description just above.

If Apple did not explicitly tell you there is a problem with your payment, you are worrying about NOTHING.

As your Apple order proceeds through the build process in the factory, it is ALWAYS "Pending". It ONLY changes to 'preparing to ship' when put in a box, and 'shipped' when the bill of lading is generated , right before it is put on a pallet and sent to the freight-forwarder.

Call the agents at the Apple online store for assistance. They are handling all non-technical customer service issues these days. in the US, that's here:

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753).

If Apple explicitly told you Action was required, WHAT action do they require of you?