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Apple ID invalid or no supported

Hi, 2 years ago I bought a new iphone and created a new Applie ID, and tried to get rid of the old ID (if I remember correctly). I have kept the old iphone (iphone 7) which is connected to the old ID.

I want to use the old iphone and I am trying to use the new ID, but it brings me back to the old ID.

I tried to reset the password for the old ID, but it eventually lead me to resetting the password of the new ID on the new phone.

I tried to reset the whole iphone setting (old phone), but again it is requiring me to sign in to the old ID first. I tried again and at some point, I received the message : Apple ID is invalid.


I understand that the ID has been deleted (intentionally) or deactivated since I have not used the phone for quite a while now, but the problem is that I cannot change the ID to the new one and so cannot use the different functions of the old iphone or update the phone and the apps.


what can I do in this situation?! :(

Many thanks for any help or tips!

iPhone 13 Pro

Posted on Sep 16, 2023 3:17 AM

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Question marked as Top-ranking reply

Posted on Sep 16, 2023 3:35 AM

Get support and assistance from Apple directly, see  -> Contact Apple for help with Apple ID account security

Contact Apple for help with Apple ID account security - Apple Support

 


1 reply

Apple ID invalid or no supported

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