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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My apple watch 7 updated to WatchOS10 overnight and upon going through the usual update setup screen I notice my crown is no longer functioning. The press works but the scrolling does not. I have made sure it was clean, I hard restarted it, and I deleted and reset it to pair to my iphone again. Nothing has fixed it.
My watch was always in a case that protects the crown from bumps and stuff.
Apple Watch
Try the steps in the 'Clean and dry the Digital Crown' section of:
How to clean your Apple Watch - Apple Support
If you still need help, your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at it. If that is not possible, use the online Apple Support option. Either way:
Genius Bar Reservation and Apple Support Options - Apple
Try the steps in the 'Clean and dry the Digital Crown' section of:
How to clean your Apple Watch - Apple Support
If you still need help, your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at it. If that is not possible, use the online Apple Support option. Either way:
Genius Bar Reservation and Apple Support Options - Apple
I have cleaned the watch, hard restarted the watch, reset the watch and repaired it to my iPhone. There is no apple store near me currently and I don't understand how this could have happened when the watch doesn't go through much abuse. I'll contact support and see what they say. I have had negative experiences with the apple support in my area for my iPad telling me to go to a best buy and then them refusing services.
I am have a similar issue after updating to 10.1.1.
This is definitely a software issue because following the update, there is now a huge difference for me between using the crown to scroll through notifications (which works seemlessly and in the same way as before the upgrade) and using the crown to scroll through app contents (which is now very very sticky moving back and forth). If it were a problem with the crown, the stickiness would be consistent, but it isn't. The difference is night and day between scrolling back and forth through notification and app use, and it started immediately after the update. This is not coincidental.
Apple support did not work. They sent me to best buy to get it looked at. He looked at it for about 15 seconds and told me if I don't have apple care, I would need to buy a whole new watch.
Digital Crown Not Working after WatchOS 10 Update.
