cannot remove number from new (15 pro max) phone after old phone was disconnected

After the migration from the 12 to the 15 pro max i wanted to cancel one of the two numbers. ATT cancelled the old number, but it still shows up (in settings>Apple ID>settings and security) and will not let me delete it. I still have the old phone and did shut off iMessage and FaceTime as instructed but it made no difference, When I go online to deregister the old number it says it does not exist. I just want to remove the reference to the old number on the new iPhone as it is now defunct. Thank you

iPhone 15 Pro Max, iOS 17

Posted on Oct 1, 2023 9:50 AM

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Question marked as Top-ranking reply

Posted on Oct 1, 2023 10:37 AM

Try this:

Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com

  • (Sidebar) Click Personal Information -> Reachable at -> then edit / update your trusted phone number.

 

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cannot remove number from new (15 pro max) phone after old phone was disconnected

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