You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Apple TV won't play video

Can watch Apple TV on den tv but not game room tv. Problem says that I need to check internet connection but other apps using internet work fine.


[Re-Titled by Moderator]

iPhone 11, iOS 13

Posted on Oct 1, 2023 1:26 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 3, 2023 12:19 AM

  1. Try resetting the Apple TV app, then sign in again. Reset the Apple TV app - Apple Support
  2. Else see if Samsung allows the Apple TV+ app to be deleted and re-installed.
  3. Also verify that you have the latest system software for your TV.


If the issue persists after that, then contact the Apple Support staff.

3 replies
Question marked as Top-ranking reply

Oct 3, 2023 12:19 AM in response to veita

  1. Try resetting the Apple TV app, then sign in again. Reset the Apple TV app - Apple Support
  2. Else see if Samsung allows the Apple TV+ app to be deleted and re-installed.
  3. Also verify that you have the latest system software for your TV.


If the issue persists after that, then contact the Apple Support staff.

My Apple TV won't play video

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.