You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple is trying to charge my card when I link it to my App Store

I went to the App Store to download monopoly go a free game and Apple is trying to charge me 24.00

Posted on Oct 3, 2023 5:10 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 3, 2023 5:20 AM

Are you sure you are being asked to pay, or are you just being asked to enter a payment method?


If you are being asked to enter a payment method, you can try the things in this response Recommended by Apple https://discussions.apple.com/thread/255055605 which presents multiple methods supposedly letting you avoid this. (They may be be outdated since reference to them in Apple's documentation was removed some years ago.) Apple's official Support Articles team currently presents multiple statements about requiring the presence of a payment method at times, even for free items. If you are encountering one of those situations then based on the documents I suspect you have no option but to enter a valid payment method if you wish to continue downloading. Read the support article Add a payment method to your Apple ID - Apple Support about how to do that. The payment method may not be charged if you also have account balance or the item is free, but the payment method has to be present. This next article lists valid payment methods for different countries but note that in this situation Apple Account balance alone apparently may not meet the requirement and you need to use another payment method until you find one that satisfies Apple's requirement (often a credit or debit card): Payment methods that you can use with your Apple ID - Apple Support .


If you have already entered a payment method, use the second link above to check it. If a message appears in red there is a problem with it. If the information is still correct and current, contact your financial institution.


* Ref.:

Add a payment method to your Apple ID - Apple Support

"To make purchases from the App Store and use subscriptions like iCloud+ and Apple Music, you need at least one payment method on file."

If you can’t download or update apps on your iPhone or iPad - Apple Support

- "You might need to have a payment method on file, even if the app that you want to download is free."

Remove a payment method from your Apple ID - Apple Support

- If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit.

- You might not be able to remove a payment method if you have a balance due.

Sign in with your Apple ID - Apple Support

- "When you sign in to the App Store and other media services for the first time, you might need to add a credit card or other payment information."

How apps, content, and subscriptions from Apple are billed - Apple Support

- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.

- Some subscriptions might not be charged to your Apple ID balance.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

"Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase."


Also, are you sure you do not have any outstanding balance on previous purchases? Apple will charge that to any payment type as soon as you enter one.


5 replies
Question marked as Top-ranking reply

Oct 3, 2023 5:20 AM in response to Latoyalwilliams37

Are you sure you are being asked to pay, or are you just being asked to enter a payment method?


If you are being asked to enter a payment method, you can try the things in this response Recommended by Apple https://discussions.apple.com/thread/255055605 which presents multiple methods supposedly letting you avoid this. (They may be be outdated since reference to them in Apple's documentation was removed some years ago.) Apple's official Support Articles team currently presents multiple statements about requiring the presence of a payment method at times, even for free items. If you are encountering one of those situations then based on the documents I suspect you have no option but to enter a valid payment method if you wish to continue downloading. Read the support article Add a payment method to your Apple ID - Apple Support about how to do that. The payment method may not be charged if you also have account balance or the item is free, but the payment method has to be present. This next article lists valid payment methods for different countries but note that in this situation Apple Account balance alone apparently may not meet the requirement and you need to use another payment method until you find one that satisfies Apple's requirement (often a credit or debit card): Payment methods that you can use with your Apple ID - Apple Support .


If you have already entered a payment method, use the second link above to check it. If a message appears in red there is a problem with it. If the information is still correct and current, contact your financial institution.


* Ref.:

Add a payment method to your Apple ID - Apple Support

"To make purchases from the App Store and use subscriptions like iCloud+ and Apple Music, you need at least one payment method on file."

If you can’t download or update apps on your iPhone or iPad - Apple Support

- "You might need to have a payment method on file, even if the app that you want to download is free."

Remove a payment method from your Apple ID - Apple Support

- If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit.

- You might not be able to remove a payment method if you have a balance due.

Sign in with your Apple ID - Apple Support

- "When you sign in to the App Store and other media services for the first time, you might need to add a credit card or other payment information."

How apps, content, and subscriptions from Apple are billed - Apple Support

- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.

- Some subscriptions might not be charged to your Apple ID balance.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

"Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase."


Also, are you sure you do not have any outstanding balance on previous purchases? Apple will charge that to any payment type as soon as you enter one.


Oct 3, 2023 8:49 AM in response to Latoyalwilliams37

This support article is Recommended by Apple as the preferred* resource for identifying payments you may see on a bill.

If you see 'apple.com/bill' on your billing statement - Apple Support


"If you checked https://reportaproblem.apple.com and your emailed receipts and you're still not sure why you were charged, contact Apple Support" using this link --> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084

______

* I have a payment of $2.99 per month what … - Apple Community


If that doesn't resolve things, use the link to contact Apple.



Apple is trying to charge my card when I link it to my App Store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.