Recover WhatsApp backup if you forgot encrypted password

Hi,

I am using iphone12. I had WhatsApp back using encrypted password which I have forgot. I have reinstalled my WhatsApp but I am unable to restore it without password.


Can someone pls help to recover the WhatsApp chat backup and tell me how many attempts are possible to make.


It has some important chats which need to be restored.


Thanks in advance


iPhone 12, iOS 17

Posted on Oct 27, 2023 8:52 AM

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Question marked as Top-ranking reply

Posted on Oct 26, 2024 8:32 AM

WhatsApp is the only one that will be able to help if they are able to do it at all. This is what they say about your key:


  • You can’t access your encrypted backup if you don’t have your encryption key or password.
  • You can’t restore your backup if you lose access to your WhatsApp account and forget your password or encryption key. WhatsApp can’t send you a copy of your password or encryption key, reset your password or encryption key, or restore your backup for you.

https://faq.whatsapp.com/490592613091019/?helpref=search&query=64%20digit%20key&search_session_id=7ce3d5c3b6947db6708a76e7b2908d0d&sr=1


There is nothing Apple can do to resolve a problem with WhatsApp.


65 replies

Jan 27, 2024 7:48 PM in response to katszilla

Does anyone know of any tech experts? I have bought and tried a few different software tonight, who all claim to be able to recover the ENCRYPTED WhatsApp iCloud backup (even if one does not know the encryption password), but they are all liars! Really need some help here. I cannot find a way to speak with WhatsApp either (I am from the UK), to see if they could at least NOT delete my backup!! Does anyone have a contact number for WhatsApp even? Thanks everyone.

Feb 19, 2024 10:39 AM in response to poonam136

Hello everyone,


I'm facing the same problem since last Thursday and trying all the way out to get the encrypted password reset but nothing till now.


Tried with What's app GO but no response yet. I have vvv important data in chats which I can't let go so easily.


I have also received the same last try msg so holding up if anyone replies from What's app team.


We need to find a way otherwise everyone will keep getting into this stupid trap of end to end encryption.


Do share if any leads you get.


Thanks in advance!!

Jun 12, 2024 2:14 AM in response to Belal2548

hi Belal2548, I'm in the same position - did this work? I'm at 12hours to change password and all my data will be deleted if I don't get it right!

Thanks for sharing this! Just to be clear - on the new phone, I skip restore and just register my number - If i register again on my old phone - will it not ask if i want to skip or restore again?

Any additional information will be very helpful

(I'm going to use an additional older iphone later today)

Thanks


Aug 18, 2024 7:04 AM in response to poonam136

Same issue

first of all my WhatsApp automatically got offload when I enable it I got backup option from iCloud and asking for password which I didn’t n tried with all passwords it’s not taking n change iCloud password tried that too that also didn’t worked so now I lost my data still there’s anything tht I cn backup from iCloud ??

please hlp

Aug 18, 2024 7:27 AM in response to kash99

kash99 wrote:

Same issue
first of all my WhatsApp automatically got offload when I enable it I got backup option from iCloud and asking for password which I didn’t n tried with all passwords it’s not taking n change iCloud password tried that too that also didn’t worked so now I lost my data still there’s anything tht I cn backup from iCloud ??
please hlp

Unfortunately any support will need to come from WhatsApp as it is the app that stores the data and gives you the option to recover it. It is well known that WhatsApp/Meta has terrible support for their customers and they continue to offer updates to the app that often causes more bugs. They have had 13 updates in the last month, which makes it clear that testing the updates is not a high priority and they rely on their users to be bug testers.


If you do not want your apps offloaded automatically to free up space when storage becomes restricted, then go to Settings > App Store > Offload Unused Apps.

Oct 25, 2024 7:19 AM in response to Belal2548

@belal, unfortunately, without the old iPhone, it seems we're facing a challenging situation with prolonged Apple support calls. I'm currently dealing with a 7-hour wait myself, and the password I used for my iTunes backup isn't working. Additionally, I never set a separate password for WhatsApp. I have crucial data in the backup, and retrieving it now seems daunting. Any assistance in recovery would be immensely appreciated.

Oct 27, 2024 7:32 AM in response to Mac Jim ID

Thank you, MAC JIM ID, but I have a different perspective. Not all users are tech-savvy enough to remember all these details. Technology should facilitate this process, enabling genuine retrieval of information. My intention was to make first-time users aware of potential issues, to prevent the blame game between Apple and WhatsApp, which ultimately affects the genuine user.

 

I want to emphasize that the process of password retrieval and the associated time lag is specific to iCloud, not WhatsApp. This was confirmed by Apple support, and it's an important distinction. We shouldn't rely on a time-bound and attempt-restricted solution for password recovery.


Or at least if we visit apple center for support they can authenticate and provide the retrieval support even that you are not doing

Oct 29, 2024 7:56 AM in response to Belal2548

@Belal2548 your message is THE ONLY hope that I have been able to find online as I experience the same problem as everyone else on this thread. I would be forever grateful if you can give me a little extra details on how this worked, as I would like to try:

  1. When you set up the Whatsapp on your NEW phone, you had the same SIM card as you had used on your old phone, now on your new phone?
  2. When you say you were logged off fro Whatsapp on your old phone: had you de-installed and re-installed your whatsapp on your OLD phone? i.e. how were you able to skip the step, on your old phone, that asks for your password ... ?
  3. When you skiped "restore backup" on your new phone, the whatsapp backup was not lost? I mean, when you skiped the "restore backup" on the new phone, there was no notice saying "if you do this you won't be able to do it later..."?

All of this information would be HUGELY helpful. Thank you in advance

Oct 29, 2024 8:20 AM in response to IsaCave

So I tried this to test with a new number on Android (1st phone where I locked out bcs of the password) and iPhone (2nd phone that I tried to skip without backing up). I managed to see some of my messages that are stored on Android phone, but I haven't deleted Whatsapp in this case. But I am not sure whether those messages were visible bcs they were stored in the first phone or they were saved before I turned on the encrypted backup. I suggest testing this on another number first, just to be sure.

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Recover WhatsApp backup if you forgot encrypted password

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