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Apple M3 Pro, MacBook Pro - USB-C to DisplayPort not working

MacBook Pro does not recognize the monitor when connecting with a USB-C to Display Port cable.


I have tested the same monitor and same cable with two M2 Laptops (specifically a MacBook Air M2 and a MacBook Pro M2) and an iPad Pro - they all work as expected.


It seem like the issue is with the Apple M3 Pro MacBook Pro. Any compatibility changes to the Apple M3 Pro MacBook Pro that I'm not aware of?


Thanks In advance for any help or suggestions.

MacBook Pro (M3 Pro, 2023)

Posted on Nov 14, 2023 7:37 PM

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Question marked as Top-ranking reply

Posted on Jan 23, 2024 11:38 PM

Hi everyone,


I've also encountered the same issue and hope the following will help with troubleshooting tests - but note that none of these fixed my issues so concluding that there is a Hardware/Software specific issue.


My issue is with my MacBook Pro M3 Max (purchased in December 2023) when connecting to a Samsung Odyssey G85SB monitor via a USB-C to Mini Display Port purchased on Amazon. This setup initially worked flawlessly for about a week but then suddenly stopped. I'm unsure if this coincided with an OS update.


Troubleshooting Steps Taken (All using Sonoma 14.3 for all MacBook Pro's):


1. Monitor and Cable Check:

    • Tested the monitor and cable (USB-C > Mini DP) with a MacBook Pro M1 Max and two other MacBook Pro M3 models; all connected successfully.
    • Tested my MacBook Pro M3 Max on the same monitor model at Best Buy (thank you), indicating the issue is specific to my device.


2. MacBook Pro M3 Max Tests:

    • Attempted to force display recognition by holding the option key in display settings; no success.
    • General test of the USB-C ports - Connections using USB-C to USB-C and HDMI to HDMI worked normally.
    • USB-C ports functioned correctly with other devices like storage and scanners.


3. Operating System Investigation:

    • Performed a complete erase and clean install of Sonoma 14.3, including testing in Safe Mode; the issue persisted.
    • Restored my Time Machine backup on another MacBook Pro M3 (non-Max variant), and the display connection (USB-C > DP) worked, suggesting a hardware or model-specific software issue.


4. Hardware Assessment by Apple:

    • Sent my MacBook for repair; Apple replaced the Logic Board and Touch ID board, but the issue remained post-repair.
    • Finally today - received a brand-new replacement MacBook Pro M3 Max; encountered the same issue even before updating the OS, indicating the possibility of a M3 Pro Max model-specific problem.


Conclusion and Next Steps:


After extensive testing and interaction with Apple Support and seeing the other posts on this thread, it seems there might be a specific issue with the Sonoma OS and the MacBook Pro M3 Max model, as other M3 models function correctly.


If anyone from Apple Engineering sees this - I'm happy to work with you to troubleshoot this further or if anyone has any other ideas please reply.


Not the best way to spend the holidays!!

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73 replies

Feb 25, 2024 7:37 AM in response to caulbach

Thanks, caulbach, the information helped in fixing the issue with my extended displays 30" AOC gaming monitors. i am using the below configuration to make it work.


Apple M3 Pro.

2560X1440 both monitors supporting 120 Hertz.

using Plugable Thunderbolt™ and USB-C Dual Monitor Docking Station, 96W Lapt – Plugable Technologies \

this extender from 3yrs for previous version on M2 and now with m3 working perfect no issues.


they have latest version, but I don't need for now. Happy i am back online.


hope it helps,

Sep 3, 2024 6:12 AM in response to Mr. Tea Bag

Mr. Tea Bag wrote:

I just plugged my Samsung monitor into my new M3 MacBook Pro via HDMI and it straight up doesn't work. Isn't even recognised.

You have camped on the end of a discussion with more than 60 posts. If your problem is the same, your solution might be found by re-reading some of this posts above. Readers are NOT likely to find your posting here, this discussion is already too long. Please start a new discussion:


Start a new Discussion


.


Jan 11, 2024 5:10 PM in response to nerukner

@nerukner-


2560 by 1440p displays at up to about 120 Hz fit inside the 20 G bits/sec requirement of USB-C 3.2. They use what is called HBR-2 which requires 17.28 G bits/sec.


That high speed requires a USB port that can 'turn around' the inbound data pathways and use them for outbound data part of every screen refresh, at least 60 times a second.


straight USB-C cables required are certified to at least USB-C SuperSpeed PLUS, and show this logo, and are one meter or shorter:




An adapter/cable to DisplayPort should have one meter or less before the bulge of the adapter circuitry.


at those data rates, you can't put hardly anything else on that cable except slow-speed devices.

Aug 30, 2024 7:33 AM in response to vkosta

EDITED: 🤦‍♂️

Guys/Gilrs! Just to say, its working...

After I read all messages of this thread, I give a second chance. I un-managed all my Dell cables and connected one only cable (DP to MiniDP) from Dell (curiously thinner than others) to my USB-C -> miniDisplayPort Adapter. And connected flowlessly and at 120Hz.


And with this adaptor that even was only mention 4k 60HZ.

https://pt.aliexpress.com/item/1005001858199340.html


was:

Just to share my pain, my previous MacBook Pro 15 i7 from 2015 I even connected 3 monitors, 1 hdmi and 2 minidisplayport... yeah.


But until late 2022/23 I worked with my old MacBook Pro with a Dell 3440x1440 @ 120Hz monitor via mini display port. Neat.


Now with the this new MacBook Pro M3Pro it's a disappointment, I can only connect by hdmi, which on this monitor, only makes 50Hz... I've already tried some usbc adapters for minidisplayport and nothing. Not even image. Every other PC computers or old Macs work in this dell. Except this M3... so frustrating.


Nov 16, 2023 8:26 AM in response to Grant Bennet-Alder

So this is a “feature” and not a bug? That’s sad to hear. The monitor is able to be driven to 1440p 165 Hz, but I can’t seem to go above 144 Hz with my HDMI cables. I also can’t seem to find any DP cables in my home that will work either (I have the Amazon Basics cable the other user posted about as well). I’m also not totally sold that this is purposeful yet. Upon looking at the Asahi community I see a few posts discussing how Apple broke many settings with regards to external displays with the 14.1.1 update.

Nov 16, 2023 8:54 AM in response to nerukner

specs I found HERE say:


2560 by 1440 display


Connectivity

HDMI 2.0 x2,

Display port 1.2 x1 (capable for HDR)


DisplayPort 1.2 says No Display Stream Compression, so the raw bit rate can not be exceeded, and is limited to HBR2 at 17.28 g bits/sec, VERY close to the limits for USB at 20 G bits/sec, and requiring the interface to 'turn around' the inbound conductors and use all conductors momentarily for outbound transmission. that also causes additional switching noise on the cable.


Anything short of an excellent cable/adapter will fall apart at those speeds.

Nov 16, 2023 9:08 AM in response to Grant Bennet-Alder

HDMI cables you want for HDMI-only Displays (higher resolutions than 720p TV sets) are marked as Certified with an anti-counterfeiting tag and are labeled:


"Premium High Speed HDMI cable" or that + "with Ethernet" --OR--

"Ultra High Speed HDMI cable" or that + "48G"


Cables with No Certification tags are good for your standard 720p TV set, and not much more.


HDMI was invented for HD TV sets. it works great at its original resolution of 720i or 720p. At higher resolutions, it quickly develops issues that are complex to solve, and the cables and adapters required to solve are NOT intuitive.


--------

Your display features TWO HDMI inputs. IF the display also supports Picture-By-Picture (cousin of Picture-in-Picture), you can connect to the display with TWO HDMI cables, each driving left or right half-display, and the display puts the halves back together at far higher speeds than a single cable can support. Yes, one can be provided with an adapter if needed.


On the Mac, both half-displays are treated as as parts of a seamless "Extended Desktop" -- well supported by MacOS since about 1987. Invisible to well-behaved software.


Edit: the manual suggests that with the added software, you CAN configure Picture-By-Picture.

Dec 9, 2023 4:01 PM in response to Grant Bennet-Alder

Yes, it’s a USB-C that I usually just use for charging. It actually worked multiple times. I first used it for a migration from my old intel MBP to a 14” M3 Pro MBP. Then, I used it to migrate from the 14” M3 Pro to a 16” M3 Pro. It worked flawlessly both times with a transfer speed of about 1700 mb/s. After updating the 16” M3 Pro to 14.1.1, I had to to do the migration again and the same cable was no longer working.

Apple M3 Pro, MacBook Pro - USB-C to DisplayPort not working

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