i cant connect to my Phillips Hue bridge after ios 17 update

I am having the same issue and tech support for Philips Hue has been vague about the issue—aside from commenting that they have verified the issue exists. I have not been able to use my Philips hue lights with HomeKit since this issue began. I am definitely frustrated.

I was hoping this would force the bridge to reconnect again.

Do check the ports on the back of the router to ensure the bridge is plugged into it properly. Check the Ethernet cable is secured as well.

• I know you say you’ve restarted the wifi router but it wouldn’t hurt to do that again. To be sure there’s no issues with your network
• After that, try resetting network settings on your iPhone: Settings > General > Transfer or Reset > Reset > Reset Network Settings.
• try pairing the Hue bridge via the Hue App.

RESETTING HOME HUBS:

To be sure the issue isn’t related to the HomeKit hubs;

How many Apple Home Hubs do you have? Just the Apple TV?

On the Apple TV in settings- users & accounts - sign out of the default user iCloud account - restart ATV, then sign in again and set up HomeKit & AirPlay again.

If you also have a HomePod you might need to reset that and set it up again with the new iPhone.

Other than all this there have been some issues with Hue as of late. I had to fix mine yesterday using the instructions I provided in my first reply.

Hi,

You could check if Local Network is enabled for the Hue App in settings. It needs this turned on to connect.

Go to settings > Scroll down to app and select Hue App > Make sure Local Network is checked on.

Hope this helps.

So your Hue bridge was working with Apple HomeKit previously?

if you have the Hue App you can try in that. If you’ve never used the Hue App on your iPhone it will make you set up bridge to give access to the App.

If you already have the App and it’s not helping, delete it and reinstall so you can start fresh with setting up the bridge

Install the Hue App from the App Store

Open it and follow onscreen instructions. It will ask you to set up the bridge, so select yes and go to your Bridge, it will then search and say it found one.

once it’s found you can press the top of the bridge to set it up. Choose to keep data when it asks, or you will lose all your saved data for bulbs and scenes. it’s going to know the bridge was already set up.

This takes only a few seconds.

Next:

in the Hue App

Go to settings

Smart home and tap on Siri & Home

Hopefully this resolves it.

I was having the same problem using an iPhone 13 Pro Max on iOS17.5.1 where a Hue Bridge V2 I bought on eBay wouldn't do anything when pressing the button when the Hue app asked me to.

I eventually tried an old iPhone SE on iOS15.8.2, downloaded the Hue app (an older version was available) then pressed the button on the Bridge when asked and boom, it recognised it immediately, and prompted to install a firmware update. Once complete, I went back to my iPhone 13 and it allowed me to pair without issue. I'm now adding the lights etc.

TL:DR; Try an older iPhone or older version of the Hue app to allow pairing and install the firmware update.

I can confirm it's phone and update. i racked my brain for days with no success using my iPhone 13 pro. i happened to see this post and remembered i had an iPhone 7 runninf ios 15.2. I installed the hue app and it said i needed an older ver of the app and installed it. went through exactly the same process and as soon as i was asked to hit the button i was connected. this is deffenitly an apple thing

Things are sold as being compatible with HomeKit but the reality is many smart devices aren’t. Or sometimes they are and then they’re not.

My Hue bridge is the only bridge that will currently connect to HomeKit.

1. Hive hub had been working well with Home & Siri but yesterday my Hive hub stopped working and the replacement hub just won’t connect. It generates one of two error message in Home - ‘can’t connect’ or ‘setup code incorrect’. I’ve tried using both the QR code and the ‘more options’ where you input directly the 8 digit Matter code. I’ve made sure router is only broadcasting 2.4ghz, rebooted it, the Hive hub…
2. The Powerview hub (Hunter Douglas, controls blinds) won’t connect, giving a ‘setup code incorrect’ error message. I had wondered whether the wrong Matter code was on the hub, but now that the Hive hub is returning the same message it’s clear the problem lies with Home/Apple.

All my devices are running on the most up to date software/firmware and have been re-booted more times than I’ve had hot dinners, ditto router.

It’s really frustrating losing Siri functionality on the Hive as I’ve had for the last 8 years. The Powerview is frustrating but since I’ve never been able to get that working with Homekit (I’m not missing what I never had)

From all my Googling it’s clear HomeKit has had problems with various iOs iterations and they just continue with 17.4.

Local Network has been and is still turned on for Hue. The problem persists.

I bought a new bridge thinking that was the case, but neither will pair, now.

My understanding is that Philips Hue devices use Bluetooth for connecting to Homekit. It could be that the device (Home Hub?) that normally connects to Hue accessories has faulty Bluetooth. There is no easy way to determine which "hub" might be responsible but if you progressively unplug possible hubs you might find a culprit.