Apple Watch not connecting properly to Matrix treadmill

Apple Watch not connecting properly to Matrix treadmill

The gym I use has Matrix equipment. I have previously successfully paired my watch to the treadmill with no issues. I tried to pair today and it connects, allows the choice of workout (I pick indoor run) but then instead of starting the workout on the watch, it opens up the Fitness app as if to select a workout. The run is going on the treadmill but with no calories shown (as it will usually get this data from the watch). When I start an indoor run on the watch from this state, it starts a separate workout that isn’t matched up to the treadmill. My previous run was early December, perhaps a watch update has caused an issue? I tried two different treadmills so I think either a watch or treadmill software issue.

can someone please address this I have the same issue as stated by another Apple Watch user

You can also turn the treadmill off then on. This works 87% of the time for me. There are some treadmills that just won't connect. I wonder how often the software/firmware gets updated on these treadmills. Being an IT person, I would say never.