How can I turn off Stolen Device Protection if Face ID is not working?

it just happened to my phone rn it not allowing me to see my passwords and face id not work

Kindly reach out to the Store/Individual/Agency from whom you acquired your iPhone. They would be best equipped to confirm whether the device has undergone servicing by an unauthorized service provider.

In case you recall not encountering this message at the time of purchase and it surfaced after an update, it's important to note that this message is visible specifically on iOS 15.2 and subsequent versions. It might be beneficial to inquire about any recent updates or changes made to the device's software configuration that could have triggered this notification.

Understanding the circumstances surrounding the appearance of this message could provide insights into any alterations in the device's service history or software updates that have brought about this notice.

Camera and service history

With iPhone 12 models and later using iOS 15.2 and later you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to the Camera.

• You will see an Unknown Part  message if the camera installation is incomplete or if the camera:
• Was replaced with a nongenuine camera
• Was already used or installed in another iPhone
• Isn't functioning as expected

This message doesn't affect your ability to use your iPhone or access your camera.

Learn more about iPhone parts and service history.

Battery and Display and service history

With iPhone 11 models and later, excluding iPhone SE (2nd and 3rd generation), using iOS 15.2 and later, you can go to Settings > General > About for the parts and service history of your iPhone. You can also find out if the display has been replaced. If the repair was done using genuine Apple parts and processes, "Genuine Apple Part" will appear next to Display.

• An Unknown Part  message will appear if the display installation is incomplete or if the display:
• Was replaced with a nongenuine display
• Was already used or installed in another iPhone
• Isn't functioning as expected

An additional message might appear that says "Apple has updated the device information for this iPhone." This means that Apple has updated the device information maintained for this iPhone for service needs, safety analysis, and to improve future products. 

If your iPhone's parts have been previously replaced, repaired, or serviced by an unauthorized service provider, it's worth noting that Apple may decline to provide service for your device. The decision to refuse service will depend on the specific components that were affected by the unauthorized service.

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

I have an iPhone that is considered lost by Apple, but it is not and an error occurred. My device's face ID does not work. I want to talk to Apple to prove that it is not lost

How can i turn off stolen device protection if face id is not working?

This has just happened to me as well. I was purposely not updating my phone to iOS 18 as I had heard about a whole pile of issues it was causing. I turned off automatic updates yet woke up to see my iPhone 12 had updated itself Tito iOS 18.3 and turned on stolen protection mode. I am now unable to use Face ID or reset it.

So the solution is to create icloud backup first and then login on find my device on browser of pc laptop or other phone, erase the phone from there and voila everything works. Remember your email and pass as next time itll turn in after erase itll ask for last email and password on device..

cheers

sleepyjohn00 wrote:

"Remove This Device" on iCloud gives

"Cannot Remove iPhone. Prepare It for Repair or Trade In?

This iPhone is linked to your Apple Account and cannot be removed while it is online, but you can still prepare it for repair or trade in."

I turned off the iPhone for several minutes, and then was able to use Remove This Device; iCloud's going to keep a handle on it for 30 days.

I powered up the iPhone, and went to Stolen Device Protection, to turn it off. It tried twice on FaceId, then asked for the iPhone passcode. It accepted the code, and showed SDP as Off.

FaceID still doesn't work for login. I rebooted, and still not working for login or for apps.

I reset FaceId, and started 'Set Up Face Id'. The camera gets to 'Position your face in the frame', fails over to 'Reposition your face in the frame, your face is out of view', and sits there. Restarting the phone doesn't help with that.

So, I'll go look for a thread about resetting FaceId, but at least I've turned off Stolen Device Protection, for which I thank you.

You are very welcome. I am glad my advice works. Make sure you turn on Find My again. Regarding your Face ID not working, there is most likely something wrong with your True Depth camera, first review these:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support

If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 

Genius Bar Reservation and Apple Support Options - Apple 

That requires Face ID which is the thing that is not working.

My Face ID stopped working tried to reset by turning off stolen device protection how can I rectify

same here

nompumelelo73 wrote:

How can I turn off Stolen Device Protection if Face ID is not working?

Shut off any add-on VPN apps, or anything else that alters network access and routing.

If Stolen Device Protection is set to Familiar Locations, turn it off and wait an hour.

If Stolen Device Protection is set to Always, you'll need to log into iCloud.

Log into iCloud.com/find, and remove your iPhone from your Find My devices.

This removal also shuts off Stolen Device Protection.

Then re-enable Find My on your iPhone, and don't reenable Stolen Device Protection.

Giotheruzz wrote:

I’m having the exact same problem and it’s like apple doesn’t pay attention to any of these comments.

Apple isn’t here. this is a user-to-user forum.

Shut off any add-on VPN apps, or anything else that alters network access and routing.

If Stolen Device Protection is set to Familiar Locations, turn it off and wait an hour.

If Stolen Device Protection is set to Always, you'll need to log into iCloud to shut it off.

Log into iCloud.com/find, and remove your iPhone from your Find My devices.

This removal from Find My also shuts off Stolen Device Protection.

Then re-enable Find My on your iPhone, and don't reenable Stolen Device Protection.

Then get Face ID fixed. Genius Bar Reservation and Apple Support Options - Apple

Mooticle wrote:

my iPhone has stopped recognising my Face ID but I can’t reset it because stolen protection is on and that requires Face ID to turn it off

Shut off any add-on VPN apps, or anything else that alters network access and routing.

If Stolen Device Protection is set to Familiar Locations, turn it off and wait an hour.

If Stolen Device Protection is set to Always, you'll need to log into iCloud to shut it off. You may need to erase.

Log into iCloud.com/find, and remove your iPhone from your Find My devices.

This removal from Find My also shuts off Stolen Device Protection.

Then re-enable Find My on your iPhone, and don't reenable Stolen Device Protection.

Then get Face ID fixed. Genius Bar Reservation and Apple Support Options - Apple

i don’t have access to reset my face id i am required to turn of stolen device protection that’s requesting for face id that is not recognizing my face, how does this makes sense please

Please help me to turn off my stolen device protection, my Face ID is not doing