How can I turn off Stolen Device Protection if Face ID is not working?

Hi GM, my FACE ID suddenly stopped working, i feel since i activated Stolen Device Protection my face id isn't working.

I am unable to even Reset Face ID since it is not recognizing my face ID.

Due to this i am facing lot of difficulties to access my banking applications.

Hi, same problem - Face ID stopped working all of a sudden, but I cannot reset the Face ID or add alternate appearance or change any settings because Stolen Device Protection is ON and therefore I am required to use Face ID for any change, but Face ID is not working. I cannot turn the Stolen Device Protection off, since I would need to use Face ID that doesn't work. I cannot access passcodes nor banking apps. I have tried to clean the display, turning the phone off and back on, updating software, removed screen protector etc. nothing worked. Has anyone fixed this problem? thanks much

Update: Face ID works on and off therefore I assume it is a hardware issue with the True Depth Camera, anyways I have been lucky and turned off the Stolen Device Protection while the Face ID worked (there was a security delay of 1 hr and I was again asked for Face ID but luckily it worked at that time, now not working again). I will have to have the phone checked at a store now

I want to reset my Face ID button in order to do that. I have to turn off stolen device protection, but in order to do that, it has to recognize my Face ID, which I can’t so I can’t turn off the stolen device protection, and I can’t reset My Face ID

This has just happened to me as well. I was purposely not updating my phone to iOS 18 as I had heard about a whole pile of issues it was causing. I turned off automatic updates yet woke up to see my iPhone 12 had updated itself Tito iOS 18.3 and turned on stolen protection mode. I am now unable to use Face ID or reset it.

I have the same issue, nothing is working to repair face id. Talked to two service advisors and senior advisor recommend to make an appointment to apple store. I did perform an update a week ago. I am not sure if this is related. Good luck to everyone!

Hi GM, since 2 or 3 days my FACE ID suddenly stopped working, i feel since i activated Stolen Device Protection my face id isn't working.

I am unable to even Reset Face ID since it is not recognizing my face ID.

Due to this i am facing lot of difficulties to access my banking applications.

Guess Ill just add my name to the list of very unsatisfied apple users. iPhone 14 here.  Every once in a while, the Face ID will quit recognizing me and I simply reset it. No issues. However, this time my Stolen Device Protection is turned on and now it doesn’t let me reset without turning that feature off. Well guess what? The device will not let me turn it off without facial recognition working! So I am currently unable to simply reset my Face ID at all.  Sure, I can use my security code with no issues to enter apps but whats going on? The extra security of Stolen Device Protection has me locked out because of failure and inability to reset my ID.  Yes I tried restarting several times and the software is current. 

Happened to my yesterday I used the Face ID as usual then I play games with my friend for 2hrs after I was done I came back to use an app that requires my face to open but the Face ID didn’t even scan my face…..like it’s not sending any message or showing any animation of it scanning and failing….like it can’t activate I’m using an iPhone 12 Pro and the iOS is 18.5….i can’t reset Face ID too because stolen phone protection is on and to turn that off it’s asking for the Face ID that’s not functional……what is happening apple?

MrHoffman wrote:

Zachyy wrote:

MrHoffMan this procedure no longer works. It doesn’t remove the device from Find My but rather puts it in a trade or repair state.

This isn’t working?

https://discussions.apple.com/content/attachment/0a37eace-86a1-4c79-b703-740557fe9407

Interesting.

I attempted it the other day. Perhaps the device has to be offline (wiped) before it can be removed because if it's online (setup) it will not remove? We have some investigating to do. But then SDP is preserved in a backup.. And removing from the Find My app on iPhone doesn't work as SDP will remain.

Bishal_S10 wrote:

Where is help?? Im facing this same issue, why this apple community doesn’t reply for any help?

Text from directly above on this same page of replies, and with text repeating the answer provided on the previous answers within the eight pages of this thread.

Hi Chattanoogan. This question I have been pondering for a while and I’ve given it lots of thought. We left off where if SDP was set to Always, removing it from Find My on the web wouldn’t work because the device was still online. What if they first Erased the device, then removed it?

The same thing happened to me. Apple forced me to change my password, and now my Face ID is broken. I can't reset it without using Face ID. This is a ridiculously broken system.

My phone has not been worked on .. it JUST started doing this today out of the blue! I can not get into anything can not change anything and it is so stupid that this can not be fixed!!

it just happened to my phone rn it not allowing me to see my passwords and face id not work